Job Details

Job Title:Help Desk Analyst
Job ID: 26-00669
Location:Trenton, NJ(Remote)
Duration:04 Months of Contract

• Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
• Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.

Note: 35 hour workweek.

• All training will be conducted on premises at Trenton, NJ.
• 2-year college degree or equivalent technical study - preferred
• Training on the Client procedures and system will be provided.

SUMMARY:

• The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
• The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
• They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.
• The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on Client mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills

Responsibilities:

• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for Client business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

Skill Matrix:
Skill Required / Desired Amount of Experience Experience with customer service Required 2 Years Experience working in a position requiring calm demeanor when dealing with upset users Required 2 Years Data entry Required 3 Years Experience using email (Outlook) Required 2 Years Experience with MS Excel Highly desired 1 Years Experience with MS Word Highly desired 1 Years Experience with MS Visio Highly desired 1 Years

Compensation:

The hourly rate for this position is $20.00 per hour.

Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].

Benefits:
Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

Contact:
Jaya Balaji: ...@sunrisesys.com | (732) ###-####| URL: www.sunrisesys.com