Job Details

Reservation Agent

The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.

Job responsibilities include:

• Creating bespoke experiences for guests.
• Ensuring all reservation activity is attended.
• Communicating anticipated business demands with team members.
• Properly accessing all functions of the reservations system.
• Courteously answering inquiries and accepting reservations over the phone.
• Maximizing revenue through suggestive selling and up-selling techniques.
• Demonstrating advantages and creating value for guests.
• Ensuring all reservations are input accurately and promptly.
• Assisting to ensure optimum service is provided.
• Working closely with departments in coordinating reservations.
• Supporting team members and departments for overall performance.
• Performing other duties as assigned.
• Assisting in one stop reservation service.
• Assisting in prearrival process for all guests.
• Assisting in answering PBX calls into the hotel.

Skills and education requirements include:

• High School Diploma or equivalent.
• Prior luxury hospitality experience preferred.
• Ability to multitask between different computer systems.
• Must possess computer skills.
• Excellent selling skills and understanding of sales processes.
• Strong customer development and relationship management skills.
• Ability to influence others to up sell products and services with excellent negotiation skills.
• Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette.
• Ability to accurately input and access data into hospitality software.
• Must be able to prioritize, organize and follow-up in a timely manner.
• Must be able to work cohesively with other departments, co-workers as part of a synergistic team.
• Ability to work a varied schedule including, days, nights, weekends, and holidays.

Qualification: Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.