Job Details

As a Remote Scheduling Supervisor at Community Health Systems (CHS) - Patient Access Center, you'll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.

Our team members enjoy a robust benefits package including:

• Paid Time Off (PTO)

• Comprehensive Health Benefits - Medical, Dental & Vision

• 401k with company match

• Tuition reimbursement

The Scheduling Specialist-Supervisor oversees a team of scheduling specialists within a high-volume, call-driven PAC. This role ensures efficient operations by managing staff performance, monitoring call metrics, and maintaining high levels of customer service. The supervisor acts as a key point of contact for resolving escalations, implementing process improvements, and ensuring scheduling protocols align with departmental goals and healthcare compliance standards.

Essential Functions

• Acts as a resource to Scheduling Specialists for all PAC guidelines, processes and applications.

• Trains new hires to department standards and processes. Assist with ongoing training and education of staff.

• Takes escalated calls and complaints from patients, family members, insurance companies or other entities.

• Assists with delegation of outbound call list and tracking.

• Accurately schedules for Specialty and PCP practices and correctly handle complex rule sets across multiple Medical Groups and Markets.

• Maintains optimal productivity for call handling and wrap-up.

• Ensures and requests appropriate referrals and/or authorizations are present for specialty care. Maintain knowledge of insurance-specific referral and prior authorization requirements.

• Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.

• Determines calls with urgent needs and complete warm transfer to clinic staff.

• Researches patient requests in the medical record and provides information to patient or other entity.

• Monitors inboxes in EMR to ensure return communication from the clinic is handled promptly.

• Obtains information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls.

• Sets a positive example for other Scheduling Specialists as it relates to job performance and expectations. Maintain professional communication standards through verbal and electronic communication methods.

• Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment.

• Adheres and complies to all policies and procedures.

• Attends educational sessions and department meetings as scheduled.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

• This is a fully remote opportunity.

Qualifications

• H.S. Diploma or GED required

• Associate Degree in healthcare administration, business, or a related field preferred

• 1-3 years of experience in a scheduling or administrative role, preferably in healthcare or patient support services. required

• 0-1 years of supervisory or team leadership experience. preferred

Knowledge, Skills and Abilities

• Strong knowledge of scheduling systems and healthcare management software (e.g., Epic, Cerner).

• Excellent organizational, multitasking, and time management skills.

• Strong problem-solving and conflict resolution abilities.

• Ability to train, mentor, and evaluate team members effectively.

• Excellent communication skills, both verbal and written.

• Detail-oriented with a focus on accuracy and quality.

We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to to obtain the main telephone number of the facility and ask for Human Resources.