Job Details

Join a Dynamic Team that Values You!

Bring your skills to Ross, a leading off-price retail chain with over 2,200 stores and a solid track record of growth. We are dedicated to delivering high-quality brands and trendy merchandise at unbeatable prices while providing an enjoyable shopping experience for our customers.

As a member of our team, you will experience:

• Achievement. Our successful team strives for excellence while continuously learning and adapting.
• Career Advancement. We nurture top talent because our success depends on the growth of our people.
• Collaboration. We work together to tackle challenges and find effective solutions.
• Commitment to Diversity, Equality & Inclusion. We celebrate diverse backgrounds and perspectives as they strengthen our community.

Our corporate headquarters are located in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and distribution centers nationwide. In 2023, we reported revenues of $20.4 billion, making us a Fortune 500 company dedicated to fostering an inclusive work environment with opportunities for continuous learning and professional development.

GENERAL PURPOSE:

The Store Operations Supervisor plays a key role in Store Leadership, overseeing specific areas and general store operations as the Manager on Duty. They are responsible for opening and closing the store, supervising associates, and ensuring a friendly and shopper-friendly environment. The Supervisor ensures proper merchandise presentation and maintains a tidy work area at all times while executing and overseeing Company operational processes as needed.

ESSENTIAL FUNCTIONS:

Safety and Security:

• Prioritizes safety by promoting safe behaviors in all activities.
• Monitors the sales floor to maintain a secure shopping environment and promptly addresses any safety concerns.
• Oversees the security of the building, including access control, daily checks on security devices, and cash office security.
• Ensures all emergency exits are clear and accessible.
• Responsible for customer safety, including accident prevention and reporting.

Customer Service:

• Treats all customers and associates with respect and courtesy.
• Exhibits professionalism and friendliness at all times, recognizing associates appropriately.

Brand Representation:

• Embodies and promotes the Company brand consistently.
• Maintains a professional appearance in accordance with Company Dress Code; ensures associates do the same.
• Keeps all areas of the store clean and well-presented.

Merchandising:

• Ensures proper recovery, sizing, and markdowns are completed to Company standards through effective supervision and training.
• Handles merchandise deliveries efficiently.
• Maintains organization and cleanliness in the stockrooms.
• Responsible for securing and managing back-stock according to Company policy.

Loss Prevention:

• Complies with Loss Prevention policies and actively engages with customers to deter theft.
• Demonstrates integrity and honesty with associates and customers.

Front End Supervision:

• Ensures all front-end processes meet Company standards and enhance productivity.
• Trains associates on cash register usage and customer service best practices.

Fitting Rooms:

• Maintains cleanliness and organization in fitting rooms.

Administrative Duties:

• Oversees cash pulls and bank deposits according to Company policies.
• Manages scheduling compliance and payroll administration as needed.

QUALIFICATIONS:

• Excellent verbal communication skills.
• Prior customer service and supervisory experience preferred.
• Ability to perform basic math calculations typical in retail settings.
• Availability to work evenings and weekends.

PHYSICAL REQUIREMENTS:

• Ability to spend a significant portion of the time standing and moving throughout the store.
• Ability to lift and carry items weighing more than 25 lbs.

The Store Operations Supervisor supervises Retail Associates. Join us and be part of a committed team that values your contributions!

This job description summarizes key responsibilities but is not exhaustive. Duties may evolve as per management's discretion.

Ross is an equal opportunity employer, committed to fostering a diverse and talented workforce. We comply with all anti-discrimination laws.

Base pay for this position is $18.40 - $18.90, depending on experience, skills, qualifications, and location.