Job Details

Customer Experience Representative- Santa Barbara Airport

Join to apply for the Customer Experience Representative- Santa Barbara Airport role at National Car Rental

Overview

• Must have open availability. Apart from religious observances, must be available to work 40 hours/week, have a flexible schedule, and be able to work days, nights, weekends, and holidays.
• This position pays up to $23.00/hour ($20.00/hour plus potential $3.00 per hour in bonuses) and benefits.
• Branch location: 500 James Fowler Rd., Santa Barbara, CA 93117.

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Carteams that are committed to quality, innovation, customer satisfaction, and employee development. We are a multibillion-dollar industry leader that is rapidly expanding. Our philosophy is to take care of our customers and employees first, so success will follow for both our company and our employees.

Responsibilities

• Use company approved sales and service techniques when determining customer needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful, and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Equal Opportunity Employer / Disability / Veterans

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Qualifications

• Must be at least 18 years old.
• This position requires a valid unrestricted California drivers license.
• Must have a high school diploma or GED equivalent.
• Must have a minimum of 1 year of sales experience or customer service experience.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must have open availability and be able to work 40 hours a week including days, evenings, weekends, and holidays.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Travel Arrangements