Job Details

Assistant Manager, Guest Experience | Santa Barbara

Job posted 1 day ago. Join our team of over 25 applicants early and help us deliver exceptional guest experiences.

Job Summary

The Assistant Manager, Guest Experience is an essential part of the store leadership team, ensuring our team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor to build, manage, and develop team members and create an environment where people feel a deep sense of belonging and have the opportunity to grow.

Leadership and People Management

• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Engage team members by showing how their work supports store and company success.
• Implement Store Managers People vision and cascade it to team members.
• Support store manager in hiring and building a strong, diverse team.
• Provide continuous learning and development opportunities, including feedback, coaching, mentoring, and check?ins.
• Lead performance management activities: feedback, documentation, rewards, and addressing concerns.
• Address employee concerns or issues, partnering with internal support when necessary.

Guest Experience and Community

• Lead an exceptional guest experience on the floor by assessing connection and product education levels.
• Provide retail floor leadership, making in?the?moment decisions to maintain coverage and operational efficiency.
• Resolve guest feedback and address emergent issues, including escalations and urgent requests.

Operations, Product, and Strategy

• Partner with managers to review business data and metrics to inform planning processes.
• Maintain strategic product presentation/visual merchandising, ensuring product recovery, restock, destock, and visual changes.
• Open and close the store in accordance with procedures.
• Adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, laws, or regulations.

Budget Responsibility

• Accountable for delegated aspects of controllable budget and labor hours.

People Management

• Leadership role directly responsible for a subset of store employees as delegated by Store Manager.

What We Look For

• Inclusion & Diversity: Creates and supports an inclusive environment.
• Integrity: Behaves honestly, fairly, and ethically.
• Leadership: Inspires, motivates, empowers, and develops others.
• Guest Experience: Creates a high?caliber, inclusive experience for every guest.
• Team Building: Builds teams that maximize accomplishments and value diverse perspectives.
• Decision Making/Problem Solving: Applies logic to evaluate alternatives and make timely decisions.
• Strategic Thinking: Aligns strategies to company vision and values to achieve goals.
• Change Management Leadership: Leads others through change and uncertainty.
• Interactive Communication: Conveys information effectively and understands others perspectives.

Job Requirements

• Eligibility: Must be authorized to work in the U.S. and have reliable transportation to the store.
• Schedule/Availability: Variable schedule including early mornings, evenings, nights, weekends, and holidays.
• Experience: 1 year people management, 1 year leadership in business operations and administration, and 1 year project/process management.
• Job Assets (nice to have): High school diploma or GED, Bachelors degree, retail or sales management experience, recruiting/hiring/training experience.
• Work Context: Bright lights, loud music; involves conflict management, de?escalation, relationship building, computer work, movement, and occasional lifting up to 30?lb.

Compensation & Benefits Package

Base Pay Range: $27.31$36.95/hour (subject to minimum wage). Target Bonus: 25%. Total Target Base Pay Range: $34.14$46.19/hour.

lululemons compensation emphasizes pay?for?performance and includes competitive bonus eligibility. Benefits include extended health and dental coverage, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top?up, a large catalog of development courses, people networks, mentorship programs, and leadership series.

Seniority level

• Mid?Senior level

Employment type

• Full?time

Job function

• Other
• Retail