Job Details

Key Responsibilities

• Provide back-end support for the Safety Incident Management System used by Austin Energy
• Perform routine administrative functions for an enterprise technology system
• Assist with user administration activities
• Review and create system workflows
• Perform frequent quality control and troubleshooting functions

• Support ongoing operation of an enterprise level technology system
• Execute administrative tasks related to system configuration and maintenance
• Manage and support user access and permissions
• Review existing workflows and create new workflows as needed
• Conduct quality control checks and troubleshoot system issues
• Use report writing tools to engage with back end databases and deliver meaningful data to system users
• Provide advanced and escalated technology service support when required
• Create job aids and user or administrator documentation when needed
• Provide professional technical customer service to users

• Experience providing back end support for enterprise technology systems
• Experience with quality control, user administration, workflow review and workflow creation
• Experience troubleshooting enterprise technology systems
• Experience using report writing tools with back end databases
• Experience creating job aids and user or administrator documentation
• Experience using the Cority GX2 platform
• Experience providing advanced and escalated technology service support
• Experience with Microsoft Office 365
• Ability to provide professional technical customer service to users