Job Details

Under the guidance of the Sales Support Manager, the Sales Support Representative is responsible for the end-to-end coordination of order processing and fulfillment. This role serves as a critical bridge between our external customers and internal teams—including Manufacturing, Business Development, Global Trade Compliance, and Finance—to ensure every order is accurate, compliant, and delivered on time.

Key Responsibilities:

• Order Management: Execute accurate order entry and processing while monitoring status updates from inception to delivery.
• Cross-Functional Liaison: Act as the primary point of contact between customers and internal departments to resolve requirements or fulfillment roadblocks.
• Requirement Coordination: Gather and verify necessary documentation for order accuracy, ensuring alignment with Global Trade Compliance and Finance protocols.
• Status Communication: Provide proactive updates to customers and the Business Development team regarding lead times, shipping delays, or order changes.
• Administrative Support: Perform various support activities to streamline the sales cycle and improve overall customer satisfaction.

Job Qualifications:

Education & Experience

• Minimum: High School Diploma or equivalent required.
• Preferred: Associate's or Bachelor's degree.
• Experience: 2+ years of related customer service experience required.
• Industry Knowledge: Previous experience in high-tech sales support or a manufacturing environment is strongly preferred.

Technical Skills

• ERP Systems: Experience with SAP is highly preferred.
• Software: High level of competency in Microsoft Office Suite (Excel, Outlook, Word).
• Language: Must be proficient in communicating (written and verbal) using the English language.

Physical Requirements

• Ability to sit for extended periods of time.
• Ability to use a keyboard and computer, and view a computer monitor for extended periods.

Core Competencies

• Detail-Oriented: Precision in data entry and order verification to prevent fulfillment errors.
• Communication: Ability to translate complex internal updates into clear, professional customer communication.
• Problem-Solving: Proactive approach to navigating logistical or compliance hurdles between departments.