Job Details

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Title: F&B Assistant Manager

Location: Santa Barbara, CA - On-Site, In Person Position

Department: F&B

FLSA Status: EXEMPT

SCOPE AND PURPOSE:

This leadership position is responsible for assisting in the smooth functioning of service for The Dining Room, The Terrace, The Lounge, The Bar, The Wine Room and Pool performing the following duties according to standards of procedure: Guides a team of skilled line level food and beverage team members, leading the dining staff in the efficient delivery of providing the highest standards of service to our guests. Encourages staff growth and development. Works cohesively with food and beverage managers and chefs to ensure a seamless guest experience. Works effectively in a quality assurance environment that embraces input to formulate the positioning, systems development and standards of the restaurant. Exhibits a passion for excellence. Leads by example and acts as a role model for others, and will at all times exhibit the highest levels of professionalism in all management practices and be a resource for the improvement of the guest experience and future growth and development of Belmond El Encanto.

MAIN DUTIES AND RESPONSIBILITIES:

Directly supervises employees in the The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work.

Exhibit a "hands on" approach to training, developing, and working alongside team members providing direction, support and communication to LQA service standards and ensure compliance through constant observations and feedback.

Provide direction, support and communication to food and beverage team members to ensure complete guest satisfaction and attention to detail.

Observe daily conditions of all physical facilities and equipment in the restaurant; make recommendations for corrections and improvements as needed.

Control usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment.

Ensures the quality of food product, impeccable presentation, five-star service standards and guest relations standards.

Comply with all hotel policies as noted in Employee Handbook.

Ensures proper scheduling of team members-based business needs and communicates timely any changes or updates with team members.

Follow up on labor standards based on business levels and work assignments daily.

Ensures servers sections are done based on scheduled servers, runners, and attendants.

Ensures proper set up of service stations before and during the service.

Monitor seating pace and checks on table service detail constantly.

Touch each table during meal periods and checks on satisfaction of guests.

Compensation range: $65,000 to $80,000

Is responsible for the cleanliness and tidiness of his/her uniform and personal hygiene.

Acknowledge and receive guests in at the host stand. Taking pertinent information into the reservation platform. Guest name, phone number, amount in party and celebratory/allergy notes.

Working engagement with guests not only table side, while working in the view of guests, ability to maintain eye contact with guests throughout resort. Also refer to 10,6,1 standard operation procedure.

Ability to engage with guests over the phone and fulfill guest requests for reservations or property inquires over the phone.

Maintain orderliness and cleanliness in all public areas, paying attention to details such as clean windows, empty trash containers, vacuumed carpets, swept patio floors, well-tended plants and fresh flower arrangements.

Transport soiled dishes from dining room to kitchen and deposit them in proper placing.

Clean all spillage during mealtime and at close.

Assists team servers to deliver any tableside service including but not limited to serving plates, clearing plates, serving and removing glassware and performing water service.

Ensures and holds daily line ups for each meal period; breakfast, lunch, and dinner 15 minutes before the meal period.

Possess through knowledge of menu and the description of all dishes being served.

Possess through knowledge of beverage and wine list and the description of all cocktails and wines being served.

Responsible for efficient and smooth operation of Restaurant, Lounge, Bar and Pool Bar.

Adhere to strict uniform and grooming standards, including nametags.

Having thorough conversational knowledge of Hotel history and statistics

Handle guest concerns and recognize and address potentially intoxicated, disruptive or undesirable guests.

Use utilities and resources in a responsible manner to control wastage.

Communicate relevant information to the department and necessary departments, timely, as appropriate.

Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

Attend learning and development courses and complete eLearning modules, as required

Working Conditions / Environment: The following outlines the work environment Associates will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Job Type: Full-Time

Work Location: On-Site, In-Person Position

Background Check Required: Yes

Salary Range: $65,000 - $80,000

Benefits:

• 401(k)
• 401(k) matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off