Job Details

The Cashier is primarily responsible for the smooth functioning and service aspect of a full service coffee shop, and retail market in a fast pace grab-n-go setting. Libbey's Market is a high volume dining outlet frequented by families staying at the resort and golfers. The Cashier is responsible for delivering the highest caliber of luxury service to guests in a friendly and professional manner. The Cashier creates a welcoming atmosphere that is inviting for guests of all ages, promoting the various coffee beverages, breakfast and lunch offerings as well as retail items. The Cashier must have exceptional customer service, an approachable, engaging personality and the ability to relate and converse with all types of people. Works cohesively with the food and beverage team members to ensure a seamless and memorable guest experience.

STANDARD SPECIFICATIONS:

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.

SKILLS AND QUALIFICATIONS:

1. Fluency in the English language.
2. Professional appearance and demeanor.
3. Excellent presentation and communication skills.
4. Exude a warm and sincere approach to guest service.
5. Enjoy working in a fast paced, sometimes noisy environment.
6. Ability to provide service efficiently while conveying a warm and friendly demeanor.
7. High energy, flexible and adaptable.
8. Ability to "read" the guest and anticipate guest needs.
9. Ability to remember orders with accuracy.
10. Ability to memorize menu and drink items.
11. Ability to work under pressure and in a team environment.
12. Ability to exercise patience and diplomacy.
13. Ability to multi-task.
14. Take initiative.
15. Ability to work without constant, direct supervision.

Desirable:

1. Experience in hospitality/restaurant industry in similar position.
2. Flexible schedule.

ESSENTIAL JOB FUNCTIONS:

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

1. Demonstrate knowledge of The Ojai Valley's practices, culture, terminology, organizational structure, and general philosophy. That philosophy should be portrayed in the professional appearance, behavior, integrity, openness and accessibility to employees and guests.
2. Staff will always appear clean, crisp, polished, and well fitted in the correct uniform with their name badge on at all times while they are on duty.
3. The Cashier will always greet the guest in a welcoming and professional manner.
4. Recognize frequent guests and golf members and greet them by name.
5. Maintain a friendly yet unobtrusive manner with all guests throughout their experience.
6. Promote teamwork and foster a harmonious working climate.
7. Perform other tasks or projects as assigned by the supervisor, manager, or resort management.
8. All associates must actively greet guests, smile, make eye contact and speak calmly and clearly in a friendly manner.
9. Follow checklists, daily responsibilities and work well as a part of a tem.
10. Ability to follow instructions and open to training.
11. Prepare coffee beverages and food items per guest order with accuracy and efficiency.
12. All areas must remain a neat, clean and organized environment at all times during the shift.
13. Each Cashier must always practice a "clean as you go" philosophy throughout their shift.
14. Cashiers are on "guests view" at all times.
15. All calls must be answered within three rings and use proper telephone etiquette.
16. The Cashier will speak in a calm, unrushed manner to best reflect a fine dining environment.
17. Cashier must remain professional and efficient at all times during service.
18. The Cashier will wish the guests a fond farewell before they depart.
19. The Cashier must make sure tender amount is correct, discounts are properly authorized and documented, F&B comps are signed by the MOD, all void reasons are logged and signed by the MOD and the tip is entered in correctly.
20. Each Cashier must ensure that they complete their daily side work MUST check out with MOD.
21. Properly handle and report employee or guest accidents and respond properly to any hotel emergency or safety situation.