Job Details

Overview

Join to apply for the BARC Customer Service and Cashier role at UC Santa Barbara.

Position details: Two positions available. Position Number: 40078743. Payroll Title: BLANK AST 2. Job Code: 4723. Job Open Date: 9/26/2025. Application Review Begins: 10/13/2025. Department Code (Name): CTLR (Controller). Percentage of Time: 100%. Union Code (Name): CX- Clerical Unit. Employee Class (Appointment Type): Staff: Career. FLSA Status: Non-Exempt. Salary Range: The budgeted salary range that the University reasonably expects to pay for this position is $25.38 to $27.07/hour. The full salary range for this position is $25.38 to $35.97/hour. Work Location: Student Affairs & Admin Svs - 1212. Working Days and Hours: M-F 8am - 5pm. Benefits Eligibility: Full Benefits. Type of Remote or Hybrid Work Arrangement, if applicable: N/A. Special Instructions: For full consideration, please include a resume and a cover letter as part of your application.

Responsibilities

• 80% BARC Customer Service - serves as the primary contact for students, parents, and campus departments regarding billing, payments, and account inquiries. Provides prompt, accurate guidance, troubleshooting issues and offering solutions and training as needed. Identifies trends in customer inquiries and transaction processing, recommending improvements and managing increased volumes during peak registration periods while maintaining efficiency and attention to detail. Requires thorough knowledge of UCSB registration and cash handling policies, FERPA/HIPAA regulations, UC receivable policies, and transaction processing in BARC, CASHNet, and GL systems to effectively resolve issues and support departments.
• 20% Student Payment Processing - receives mailed and in-person remittance payments, opening and processing them under dual control to ensure accuracy and security. Uses the CASHNet cashiering system and the BARC receivables system to interpret, designate, and record various combinations of payments for BARC charges, including tuition, registration, housing, Student Health, library fines, telephone, and departmental fees. Ensures all payments are accurately processed, applying close attention to detail, and receives, audits, and processes forms for various campus departments according to deadlines. Applies knowledge of specific forms, charges, and procedures to complete transactions correctly, and assists customers with payment inquiries using CASHNet.

Qualifications

• High school diploma or equivalent
• 1-3 years of experience providing professional customer service with clear communication, problem-solving, and interpersonal skills
• 1-3 years of experience handling financial transactions, payments, or account-related processes with accuracy
• 1-3 years of experience maintaining accurate records, reconciling information, or performing data entry tasks in a structured environment
• 1-3 years of experience using computer systems, databases, or software applications to track, manage, and report information
• 1-3 years of experience working collaboratively in a team and effectively interacting with clients, customers, or internal stakeholders
• 1-3 years of experience managing multiple tasks, prioritizing workloads, and meeting deadlines in a fast-paced or high-volume setting

Special Conditions Of Employment

• Candidates must be legally authorized to work in the United States without the need for employee sponsorship
• Satisfactory criminal history background check
• UCSB is a Tobacco-Free environment

Other Conditions

Misconduct Disclosure Requirement: Final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining misconduct, or related proceedings. See UC policies addressing misconduct and related protections.

Vaccination Policy: As a condition of employment, you will be required to comply with the University of California Vaccinations Programs.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

How to Apply

For full consideration, please include a resume and a cover letter as part of your application. Application status and portal: log into the Candidate Gateway and check your activities.