Job Details

Data Analytics Operations Manager

The Data Analytics Operations Manager will report to the Vice President of National Operations for Anywhere Integrated Services. The role of a Data Analytics Operations Manager is to work relentlessly to make things "better, faster, simpler" by having a detailed understanding of business processes combined with the ability to scientifically measure productivity and creatively generate improvement ideas through methods including technology, simple process changes, and functional structure changes (e.g. consolidation or specialization). The Data Analytics Operations Manager is also responsible for creating the business case for change, including any potential investment required and can translate process efficiency drivers into quantified expense savings. This role must function as a team player, building relationships and credibility across a broad spectrum of stakeholders including business leaders in the field and their teams, leaders and individual contributors in the National Operations Center, Finance, and IT departments.

Responsibilities:

• Enhance drivers-based staffing model that rolls individual tasks and work intensity up to an overall FTE need. Maintain this model and use it when sizing initiatives to reflect the expected increase in productivity, incorporating the headcount savings and ensuring the benefit is captured.
• Partner with finance to develop cost accounting frameworks to enable a consistent form of activity-based costing in order to accurately setup billing and/or cost allocation to consumers of the National Operations Center's services.
• Build upon the existing work to standardize processes and procedures nationally to the maximum extent possible, collaborating with brands in the field to build buy in.
• Work with business leaders to identify opportunities for improved efficiencies through automation, data integrations, process changes and organizational re-alignments.
• Partner extensively with IT for system changes and enhancements and assist in the development of requirements and managing the execution.
• Develop and/or enhance measurement systems for metrics that can be used to improve management visibility and insight into operational performance.
• Design and implement satisfaction measures for internal (and possibly external) customers.

Requirements:

• Education: Technical degree in engineering or other science related field.
• Ability to think strategically by identifying where the leverage is in a business problem and finding creative ways to solve it.
• Ability to query data (e.g. SQL, SAS) is a requirement.
• Must be able to build decision frameworks using data and translate to financials- cost and revenue.
• Influence & communication: can tell a story with data, is able to sell ideas based on 'what's in it for you.'
• Ability to conceptualize, size, sell and execute the most impactful initiatives to reduce cost, increase revenue, or improve the customer experience.
• At least 3 years' experience in a process and/or analytics discipline (financial services or manufacturing preferred).

Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services?is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services?is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages. Anywhere Integrated Services' Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO).

Anywhere Real Estate Inc. is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, Corcoran, ERA, and Sotheby's International Realty, we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together.

Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work, Forbes World's Best Employers, Newsweek World's Most Trustworthy Companies, Ethisphere World's Most Ethical Companies EEO Statement: EOE including disability/veteran