Job Details

divh2Why Were Here/h2pWe believe heartfelt, human connections make peoples lives better. Especially the people who work here./ppOur founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today./ppYour work here has meaning. Youre here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. Its what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you./ph2How Were Different/h2pOur San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day./ppIt all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine./ppThats what we seek out and celebrate. Its people of all kinds who share a knack for creativity and self-leadership. People who dont need to be told what to do to get things done. People who have an innate passion for making others lives better./ppIt adds up to a work environment thats a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; youll feel it too./ph2What Youll Do/h2pThe Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. Youll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return./ph2Some Of Your Responsibilities Include:/h2ulliReview arrivals noting special requests, blocking rooms as needed./liliCheck in and out hotel guests in a confident, professional and friendly manner./liliAnswer all phone calls promptly and knowledgeably, always ensuring complete and accurate information./liliComplete all items on appropriate (AM, PM, Overnight) checklist by end of shift./liliConduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests./liliFollow established key control policy./liliEnsure proper credit policies are followed./liliSubmit all lost found articles accompanied by a completed lost found report./liliFamiliar with all fire and emergency procedures./liliOpen, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty./liliVerify credit limit report./liliMonitor room availability throughout shift./liliReview daily the selling status of the hotel using yield management system./liliAttend department meeting once a month./liliAble to communicate via telephone and/or radio with other departments./li/ulh2What You Bring/h2ulliPrevious experience in a Front Desk or customer-facing role is helpful!/liliHigh school diploma or general education degree (GED) required./liliKnowledgeable of immediate area, services, attractions, and events./liliFlexible schedule, able to work overnights, weekends and holidays./liliWork well under pressure, taking care of many arrivals and departures within a short period of time./liliFamiliar with hotel systems and operations, and the ability to enter in information accurately is helpful!/li/ulpDifferences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here./ppstrongBe Yourself. Lead Yourself. Make it Count./strong/p/div