Job Details

divh2Front Desk Agent/h2pChecks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports./ppResponsibilities:/pulliWelcomes guests in a friendly, prompt and professional manner./liliRegisters guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner./liliUp-sells rooms whenever possible to maximize hotel revenue./liliAccurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank./liliIssues, controls and releases guest safe-deposit boxes./liliCommunicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up./liliResponds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction./li/ulpQualifications:/pulli1-2 years customer service experience./liliAbility to stand for 8 hours/liliBasic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system./li/ulpBenefits/Perks:/pulliExcellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates/liliWe offer an excellent travel discount program./liliOpportunity to grow, we promote from within/li/ulpCompensation: $20.50 - $20.75 per hour/ppWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law./p/div