Job Details

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Role model the 3As of Friendly: acknowledge, assist and appreciate our customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Assist with the preparation of produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action with those items
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in a high?paced and stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum Position Qualifications:

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Desired Previous Job Experience:

• Comparable retail experience
• Second language (speaking, reading, and/or writing)

About Us

Based in California, Ralphs merged with The Kroger Company in 1998. Today, were proudly serving Ralphs customers in over 180 stores throughout the state as part of the Kroger family of companies, with a shared purpose: To Feed the Human Spirit.

Benefits

We offer comprehensive benefits to support Associate well?being, including:

• Health, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans
• Flexible scheduling in full? and part?time roles with paid time off, including holiday and sick pay based on eligibility and length of service
• Employee Assistance Program and financial coaching with Goldman Sachs Ayco
• Associate discounts on purchases, including food, travel, technology, and more
• Up to $21,000 in tuition reimbursement over a career through our Continuing Education program
• Multiple career pathways and training programs for growth

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you are in need of reasonable accommodation to complete a job application or otherwise participate in the application or pre?hiring process, please call 844?849?7136 or contact the locations management.