Job Details

Two years of hospitality or concierge-related experience preferred.

Ready to Join a winning team?

At The Artesian of Ojai, we value individuality and strong team connectivity. Our team members are compassionate, dedicated, and committed toproviding high-quality care while creating relationships with our residents, families, and other staff members.

The Artesian of Ojai is the premier Assisted Living and Memory Care community in Ojai. We specialize in a wide range of support and guidance for residents throughspecific programming for care, activities, socialization, and dining.

Concierge Position

The Concierge role at Carefield Living is not a traditional receptionist position. This is a hospitality-forward, relationship-centered role that sits at the heart of the community experience.

We are looking for someone who blends the professionalism and polish of a hospitality welcome with the warmth, empathy, and emotional intelligence required in a care-based residential environment.

Benefits and Offerings:

• Competitive Pay
• Differential Pay
• Flexible hours
• Health Insurance
• Dental & Vision
• Bonuses
• Rewards and Incentives
• Career Advancement
• Comprehensive Training
• Fun and Collaborative Environment

Scheduled days - Tuesday - Saturday

Scheduled Shift - 9am - 5:30pm

Rate of Pay:

• $22 - $23 an hour

Essential Functions:

• Support the mission, vision, and culture of the organization through positive communication.
• Understands what it feels like for residents, families, and visitors when they walk through our doors—often during emotional, uncertain, or transitional moments
• Leads with presence, compassion, and calm
• Creates a sense of safety, belonging, and dignity
• Serves as a guide, connector, and problem-solver
• Represents the culture, professionalism, and values of Carefield Living at all times

This role requires someone who can fluidly support:

• Residents and their daily needs
• Family members navigating care decisions or visiting loved ones
• Vendors and professional partners
• Staff coordination and communication
• General community flow and logistics

• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, physicians, pharmacies and other vendors or persons.
• Contribute to team effort by being flexible in work assignments; by furnishing support; by taking initiative; and by understanding how this position affects and compliments all other Community positions.
• Able to maintain work pace appropriate to given work load. Perform activities on schedule while maintaining regular attendance and punctuality within specified tolerance.
• Answer phones, take message and transfer calls.
• Greet and receive guests in a professional and friendly manner with a focus on maintaining the security of the community for the safety of our memory impaired residents.
• Maintain a daily resident log and resident emergency information.
• Assist with weekly packet
• Answer emergency responder and fire alarm systems and take appropriate emergency steps.
• Schedule residents' doctor appointments and activities.
• Make copies.
• Provide information to bookkeeping for billing.
• Give directions and disseminate information as directed.
• Distribute written communiqués.
• Accept and sign for deliveries (mail, prescriptions, etc.).
• Coordinate guest room reservations.

Added Responsibilities:

• Respond appropriately to changes in the work setting.
• Perform other related assignments as required.
• May accept money for store purchase, meal tickets, etc.
• Be familiar with Carefield Living Policies & Procedures Manual and Carefield Living Staff Handbook.

We are prioritizing candidates who demonstrate:

• Strong emotional intelligence
• Hospitality mindset
• Warm, confident communication style
• Professional presence
• Cultural sensitivity
• Situational awareness
• Ability to manage competing priorities with grace
• Genuine interest in people and service

Experience in (Strongly Preferred):

• Hospitality
• Healthcare
• Residential services
• Customer experience leadership
• Community-facing roles

Qualifications:

• High school diploma required; two years of hospitality or concierge-related experience preferred.
• Excellent verbal and written communication skills with the ability to interact effectively with residents, families, and team members.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office (Word, Excel) and standard office equipment.
• Ability to type a minimum of 40 words per minute.
• Current First Aid Certification may be required.
• Demonstrated ability to remain calm and resourceful in emergency situations.

Job Specifications:

Skills:

• Be familiar with how to use a telephone, copy machine, fax machine, and all
• other office equipment associated with this position.
• Possess excellent communication skills and the ability to effectively communicate
• both verbally and in writing. Must be able to read, write, speak and understand
• English, as well as follow directions (written and oral).
• Possess basic computer skills, including knowledge of Word and Excel.
• Be able to type at least 40 words per minute.
• Requires a high school diploma and a good work history in a similar position.
• May be required to hold valid First Aid Certification.

Effort:

• Maintain mental alertness, attention, and concentration for necessary periods.
• Apply common sense understanding and carry out instructions (written, oral or diagrammatic).
• Adapt to situations requiring the precise attainment of set limits, tolerances, or standards.
• Regularly required to sit for extended periods of time and talk or listen.
• Able to stand, stoop and bend frequently, lift up to 20 pounds and push up to 40 pounds. Also must have the ability to talk, hear, sit, use hands and fingers, handle/feel objects, tools or controls, and reach with hands and arms.
• Specific vision requirements for this job include close vision, depth perception, and the ability to adjust the focus of the eyes.
• Possess adequate physical stamina to move freely about the Community and assist residents where needed, including in emergency situations.
• The physical demands described must be met by every staff. Reasonable accommodations may be considered to enable individuals with disabilities to perform essential job functions.

Working Conditions:

• Must be willing and able to work required and scheduled shifts, including overtime and holidays.
• The noise level in the work environment is usually moderate to noisy.

We look forward to you joining our team!