Job Details

Customer Service Manager

Location: Greensboro, NC | Hybrid after 90 days
Compensation: $70-80K + 10-15% Bonus | Full Benefits

Bradley Professional is seeking an experienced Customer Service Manager to lead, coach, and develop a Customer Service and Account Management team for their client located in Greensboro, NC. This role requires a strong people leader with proven success managing customer service operations-specifically within a manufacturing environment-and the ability to build team capability, elevate performance, and ensure exceptional customer experiences.

Key Responsibilities

• Provide day-to-day leadership, coaching, and mentoring to the Customer Service/Account Management team.
• Lead performance management, training, and development to drive accountability and skill growth.
• Manage strategic and high-value accounts; serve as the escalation point for complex customer issues.
• Support business growth by identifying opportunities and guiding team members in consultative selling.
• Oversee projects to ensure on-time delivery, quality, and profitability.
• Recommend and implement process improvements; collaborate with leadership on client and operational strategies.

Requirements

• 3+ years of people leadership experience, including coaching and performance management.
• 3+ years of customer service management experience in a manufacturing environment.
• Additional experience in account management or sales preferred.
• Associate's or Bachelor's degree in Business Administration, Management, or related field preferred.
• Strong communication, problem-solving, and team-building skills.

Schedule

Monday-Friday within 7:00 AM-6:00 PM (8-hour shift). Hybrid option available after 90 days.

Benefits

• Monthly & quarterly bonuses (10-15%)
• Unlimited PTO + paid holidays
• Free health insurance (base plan), life insurance & long-term disability
• Sponsored dental/vision
• 5% 401(k) match, fully vested from day one