Job Details

Responsibilities:

• Collaborate directly with the customer or business process owner to understand the business process and ensure alignment between processes, features, and requirements
• Work with Product Manager (PdM) to have Epics & Features defined
• Create userstories with acceptance criteria Collaborate with the tech lead, PdM, and solution designer to break down work into estimable pieces
• Work with customer to prioritize work and aligning to a clear product vision and strategy

• Organize / manage the backlog and user stories
• Create the release records with agreed dates; assigns to Tech Lead to populate technical details; alternately may delegate this task to the Tech Lead or Solution Designer
• Keep PdM/Solution Delivery Manager aware of all issues as they happen to avoid surprises
• Act as the primary liaison between business stakeholders and the development team.
• Manage stakeholder expectations and provide regular updates on project progress.
• Ensure the solution is tested and validated against business requirements.
• Develop and execute a plan for user acceptance testing (UAT).
• Act with integrity, professionalism, and personal responsibility to uphold the firm's respectful and courteous work environment

Qualifications:

• Minimum three years of recent hands-on experience with the ServiceNow platform
• Bachelor's degree from an accredited college or university preferred; a minimum of a high school diploma or GED is required
• Proven experience with at least two full-cycle implementations of ServiceNow HRSD, including case and knowledge management, and employee service center. Experience with Life Cycle Events preferred; experience on Xanadu version or higher required
• Deep understanding and practical experience in designing and implementing complex employee workflows
• Demonstrable experience in a ServiceNow replatforming project, moving from a customized instance to a "clean core" or out-of-the-box environment. Must understand the challenges and best practices associated with this type of migration
• Proficient in Agile methodologies and experience acting as a Product Owner in a Scrum or similar framework
• Possess strong business analysis skills with the ability to translate business needs into technical requirements
• Certified Implementation Specialist (CIS) - HRSD - highly preferred
• Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders at all levels
• Strong analytical and problem-solving skills with a high attention to detail

KPMG LLP ("KPMG") seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers. All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm's respectful and courteous work environment. All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG.

KPMG LLP and its subsidiaries comply with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider.

KPMG LLP, its subsidiaries, and its agency service providers (including, but not limited to, MBO Partners Inc., Magnit LLC, and TalentBurst Inc.) are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.