Job Details

Job Title: Station Technician Location: Santa Barbara, CA Job Type: Full-time, Non-exempt, 32 hours per week, 4 days per week (Friday-Monday 10:00 am - 6:30 pm)

Founded in 2014, Bicycle Transit Systems (Bike Transit) is a woman?owned business dedicated to operating bike?share systems that create connections in our communities and protect our planet. We manage a portfolio of bike?share systems across the United States, as well as a nation?wide customer?service call center. We are currently looking for an exceptional Station Technician to join our Santa Barbara team!

The Station Technician assists with daily maintenance of Santa Barbara BCycle docks and stations, as well as the preparation, refurbishment, installation/removal, and optimization of BCycle stations across Santa Barbara. Under the direction of the Operations Supervisor, Station Technicians ensure that stations are fully functional with a strong focus on dock communication troubleshooting, parts replacement, maintenance of clean and safe infrastructure, and ensuring a seamless bikeshare experience for the public. Perform basic Field Tech responsibilities when all docks are functional and require no repair.

Benefits

• Competitive compensation package
• Affordable medical, dental and vision insurance options
• 401(k) with up to 4% employer match
• Up to 3 weeks PTO
• Sick leave
• 4?day workweek
• Paid parental leave
• Free bike?share memberships

Core Responsibilities

• Ensure 24/7 station functionality, operability and repair stations.
• Provide regular station and electronic maintenance.
• Conduct equipment repairs, programming and installations using internal best practices and SOPs.
• Open, close and respond to job tickets in a timely manner.
• Perform regular assessments of ticket system.
• Provide complete service records for all work performed.
• Respond to direction from and communicate and coordinate proactively with the Santa Barbara BCycle Operations Supervisor and Field Team to resolve urgent needs and manage triage of tickets based on priority and user impact.
• Work closely with the Operations Supervisor and General Manager to successfully implement station expansion, reconfigurations, moves, and new installations.
• Maintain the inventory of Santa Barbara BCycle station assets, including infrastructural pieces, electronic dock components, tools and equipment, hardware, and station & dock batteries.
• Maintain and refurbish Santa Barbara BCycle station equipment and used equipment procured from other systems.
• Be a safe and courteous driver and cyclist.
• Interact with bike share passholders and the public in a friendly and professional manner.
• Demonstrate ongoing comprehension of programming, repair, and maintenance of BCycle stations.
• Maintain a clean, safe, and orderly workshop and warehouse environment.
• Use BTS and BCycle software tools to track, maintain, and log workflow.
• Other duties as assigned, including working assigned Field Technician shifts as needed.

Education and/or Work Experience Requirements

• Valid driver license and clean driving record that passes insurance requirements for the company.
• Computer hardware, electronics and/or electrical experience required.
• Comfortable driving larger vehicles such as vans and box trucks.
• College degree preferred in related field, or equivalent professional experience.
• Technical and mechanical aptitude.
• Strong communication and interpersonal skills.
• Strong computer aptitude, and command of various software/productivity tools.
• Strong attention to detail and thoroughness in all work performed.
• Comfortable using power and hand tools, following all safety procedures and in accordance with manufacturers guidelines and internal SOPs.
• Must be a team player with a positive attitude.
• Ability to identify and communicate needed improvements.
• Ability to adapt to changes in the work environment, manage competing demands and be able to deal with frequent change, delays or unexpected events.
• Ability to follow instructions, respond to management direction and solicit feedback to improve performance.
• Sense of humor.

Physical Requirements and Special Demands

• Frequently bend, stoop, and twist throughout the day.
• Requires the ability to regularly lift objects up to 65+ lbs. and carry objects of this weight for distances up to 150 feet.
• Requires the ability to perform work while standing for prolonged periods of time.
• Repetitive motion required of the wrists, hands, or fingers occasionally throughout the workday.
• Might require working and riding a bicycle outdoors in various climates including rain, cold, and heat conditions.
• Also requires warehouse work and some office work when necessary.
• Will occasionally require working on short ladders.
• Comfortable driving, stopping, and working in busy outdoor urban environments.
• See details of objects that are less than a few feet away.
• Safely operate vehicles and cargo bikes in heavy traffic in an urban environment.
• Travel is primarily local during the business day, although some out?of?the?area and overnight travel may be expected.
• This role requires the ability to speak clearly so listeners can understand, understand the speech of another person.
• Ability to maintain regular, punctual attendance in accordance with company and department policy.
• This is a full?time position expected to work 32 hours per week (4 days per week, 8 hours per day). Some hours outside of this, including nights and weekends, may be required.

Compensation details

30.75?30.75 Hourly Wage

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Business Content

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.