Job Details

Guest Relations Manager

The Guest Relations Manager manages the hotel lobby and arrival/departure experience within the hotel of all VIP Guests, while offering a bespoke luxury service. As the first and last impression of the Hotel, this high profile department carries a special responsibility. They ensure accurate communication between department managers, following up on guest requests and problems. The Front Services is also the natural place where guests direct comments, questions, suggests and concerns. The Guest Relations Manager oversees day-to-day operations of the CORE & Concierge Departments and supports the Front Services Manager. The Guest Relations Manager is also a liaison between other rooms departments and hotel operations.

General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Minimum 3 years' experience in a similar capacity for a luxury or ultra-luxury hotel.