Job Details

Join Lap of Love as a Veterinary Care Coordinator and Make a Difference!

At Lap of Love, we are seeking a dedicated Veterinary Care Coordinator who possesses outstanding customer service skills to join our passionate and supportive team. This role offers you the unique opportunity to work from home while providing compassionate assistance to pet families during challenging times. As a renowned leader in in-home, end-of-life care, Lap of Love helps countless pets and their families navigate the farewell process with love and dignity. If you have a deep affection for animals and a sincere desire to support pet families emotionally, we invite you to apply and be part of our mission.

Key Responsibilities:

• Facilitate sensitive conversations with pet families regarding end-of-life and quality-of-life decisions, ensuring a calming and supportive environment.
• Deliver exceptional customer service through positive and empathetic interactions with pet owners.
• Efficiently handle a high volume of incoming customer service calls from a remote workspace.
• Show commitment, adaptability, and sound judgment while adhering to schedules and assignment expectations.
• Collect and document detailed medical information about pets while coordinating appointment scheduling effectively.
• Achieve all performance metrics related to productivity, quality, and service standards.
• Go above and beyond to provide unparalleled support to both pet families and our veterinarians.
• Maintain punctuality in meeting all performance requirements, including attendance and deadlines.
• Carry out additional duties as assigned to uphold the highest standards of customer service.