Job Details

Job Description

Sharecare is the leading digital health company that helps people by providing them no matter where they are in their health journey with a comprehensive and personalized health profile, where they can dynamically and easily connect to information, evidence-based programs and health professionals they need to live their healthiest, happiest and most productive life. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Employees in the NYC area must report to the Manhattan office every Tuesday.*

Job Summary

Working in tandem with the Strategic Sales Director in the Lifesciences division, the Account Manager is a critical client facing team member who drives client satisfaction and revenue through seamless delivery of service across multiple platforms and products including email, lead generation, digital display, digital video and integrated programs. By developing a deep understanding of DTC and HCP clients ROI CPA, audience goals, marketing strategy and demographics, the Account Manager helps clients and Sales partners develop, execute, optimize and up-sell digital campaigns across integrated programs.

Essential Functions

• Clear concise communication to internal teammates and clients/agencies
• Lead cross functional teams in support of client goals including delivery, operations, media, CX and content
• Balance client needs with Sharecares goals while maintaining a positive consumer experience
• Proactive management of client program performance to maximize profitability while achieving high quality results for client and Sharecare
• Provide resolution of customer issues and manage and escale concerns as appropriate
• Collaborate on pre sale proposals and campaign strategies using deep understanding of client requirements combined with in depth knowledge of products available
• Utilize and translate data analytics throughout the sales process pre sale optimization up sale analysis and post campaign reporting
• Provide post sales implementation quarterbacking and support in conjunction with Operations team
• Establish regular status meeting with clients prepare and present program performance reports
• Monitor campaign delivery and performance to make proactive recommendations to improve results
• Receive and assimilate client agency feedback into updated or revised execution strategies
• Drive performance improvement initiatives based on measurement provided by third party sources crossix iqvIA comscore symphony etc
• Assist accounts receivable with monthly billing to ensure accurate client invoicing
• Provide industry insights and use established tools to highlight significant trends
• Contribute towards successful contract renewal and account growth by driving performance and client satisfaction

Qualifications

• BA BS degree from an accredited college university
• Minimum 3 year experience in client service of digital advertising campaigns pharmaceutical and/or healthcare experience preferred
• Ability to make timely decisions in an ambiguous fast paced atmosphere using a solution based mindset
• Strong communication skills with the ability to present to team and cross group members complex business subjects in understandable terms
• Proficiency using Salesforce MS Office MS Power Point and Excel on a daily basis
• Strong analytical skill set and ability to effectively use data for strategy
• Infectious passion for teamwork client service digital advertising and reaching business results
• Ability to travel to attend client meetings conferences seminars and industry events

Equal Opportunity Employer

Sharecare and its subsidiaries are Equal Opportunity Employers and E Verify users. Qualified applicants will receive consideration for employment without regard to race color sex national origin sexual orientation gender identity religion age equal pay disability genetic information protected veteran status or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and does not discriminate on the basis of race color sex national origin sexual orientation gender identity religion age disability genetic information protected veteran status or other non merit factor.