Job Details

Operates the PBX console, ensuring that all calls to CHS hospitals are handled in an expedient, accurate and pleasant manner. Utilizes paging and other communications system, handles emergency procedures, acts as base station for the Security Officers and monitors and responds to all alarm systems located in the Communications Center.
This is not an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any job, with related instruction given by their supervisor, subject to reasonable accommodation.
* Answers all incoming calls in a pleasant and courteous manner, doing some limited screening, and directing each call to the appropriate extension at all CHS sites. (35%)
* Implements emergency procedures such as Code Blue, Red, Gray, Pink and other emergencies as necessary. (5%)
* Monitors the alarm systems in the Communications Center and responds appropriately to any alarms that occur including fire alarms, Blood Bank alarms, duress alarms, Central Plant alarms, etc. Completes appropriate paperwork and follows through as necessary to assure appropriate response. (5%)
* Provides prompt and courteous responses to all incoming and outgoing calls. Maintains high service levels and minimizes abandoned calls. Reports promptly any telephone system or equipment problems to the Communications Manager or her designee. (5%)
* Acts as the base station for the Security Department after hours, on weekends and holidays, maintaining radio contact with the officers on duty. (5%)
* Uses the PC-based operator console program to answer and handle incoming calls. Familiar with the specialty keyboard, knows how to search, page, able to park and retrieve calls, handle emergency procedures, knows how to troubleshoot problems with system and the voice saver program. (25%)
* Operates paging system including transferring pagers and troubleshooting pager problems. Also uses CAMS, the text board system and occasionally overhead page to relay accurate information. (10%)
* Prepares for distribution assorted newspapers to various departments each day. (5%)
* Maintains an accurate on call list for various departments and contacts those individuals as needed. Posts on call info on the portal at the beginning of each shift. (5%)
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
LEVEL OF EDUCATION
Preferred:
*
CERTIFICATIONS, LICENSES, REGISTRATIONS
Preferred:
*
TECHNICAL REQUIREMENTS
Preferred:
* Ability to use a PC to operate the PBX console program and other communications systems in the department.
KNOWLEDGE, SKILLS, and ABILITIES
All knowledge, skills, and abilities listed indicate the minimum level deemed necessary to perform this job proficiently.
* Demonstrates professionalism and compassion with regard for human dignity. Maintains the highest standards of conduct in hospitality, excellence, appearance, attitude, respect and teamwork.
* Uses best judgment in all interactions with customers which includes patients, families, coworkers, medical staff, community members and all other persons.
* The employee communicates effectively. Ability to communicate in a pleasant and courteous manner, reflecting a positive attitude and a sense of commitment to our patients, coworkers and community. Demonstrates responsibility in maintaining confidentiality of hospital information and data within the scope of the position.