Job Details

Primary Responsibilities

• Act as the main contact for communicating and collaborating with assigned accounts.
• Review and verify medical record requests for validity and compliance with HIPAA and related regulations.
• Verify patient information within assigned accounts' EMR systems using key patient identifiers to ensure that all records reproduced are for the correct patient and scope requested.
• Confirm request information and request additional documentation from patients/requesters to process pending medical record requests.
• Pull and reproduce requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation.
• Follow and perform workflows specific to assigned accounts.
• Provide and log detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures.
• Update and maintain an accurate accounting of disclosures for all activities and processes associated with medical records requests.
• Provide world?class customer service to patients and clients while ensuring patient privacy.
• Handle high call volumes while maintaining a high level of service and professionalism.
• Maintain all established production/quality goals, while managing assigned accounts within MediCopy's established turn?around time.
• Report to the Director of Operations as needed.

Skills / Qualifications

• Prior experience with Electronic Health Records (EHR)
• Thorough and detail?oriented
• Professional demeanor
• Customer oriented disposition
• Demonstrate a positive attitude and be able to interact well with employees
• Demonstrate excellent communication skills
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA and Privacy Guidelines
• Solid organizational skills, including multitasking and time?management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma/GED required.

Qualifications Behaviors

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer

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