Job Details

Job Category: Health Information Management

Requisition Number: ROIAC005555

• Posted : December 5, 2025
• Full-Time
• Remote

Locations

Showing 1 location

Description

The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead.

Primary Responsibilities

• Act as a main contact for communicating and collaborating with assigned accounts.
• Review medical record requests for validity and compliance with HIPANHITECH/etc.
• Verify patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested.
• Confirm request information and request additional documentation from patients/requesters to process pending medical record requests.
• Pull and reproduce requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation.
• Follow and perform workflows specific to assigned accounts.
• Provide and log detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures.
• Update and maintain an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
• Provide world-class customer service to patients and clients while ensuring patient privacy.
• Handle high call volumes while maintaining a high level of service and professionalism.
• Maintain all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time.
• Report to the Director of Operations as needed.

Skills/Qualifications

• Prior experience with Electronic Health Records (EHR)
• Thorough and detail-oriented
• Customer oriented disposition
• Demonstrate a positive attitude, and be able to interact well with employees
• Proven consistent dependability and attendance
• Confidentiality and discretion is required
• Ability to conduct and interpret HIPAA and Privacy Guidelines
• Solid organizational skills, including multitasking and time-management
• The flexibility to adapt to frequent changes in the industry and office
• High School Diploma/GED required.

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
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