Job Details

Lead Application Engineer - EpicCare (REMOTE)

Overview: Under the general supervision and direction of the Manager of IT Applications (Community Connect), this position performs high level technical systems analysis and programming in one or more specialized phases of applications. Alsois delegated the responsibility and accountability of managing the application portion of projects from concept to completion. Prepares detailed specifications from which programs will be written. Responsible for understanding customer needs and processes to ensure maximum utilization of automation and system availability. This role is accountable for application development, modifications of existing and new systems, customer support, consulting and providing information as appropriate to departments, management and the organization. Scope includes defining and understanding specifications, preparing requests for proposals, and participating in system acquisition process and implementation. Serves as an example and facilitator to other team members.

Job Requirements

• Bachelors Degree in Information Systems or related fields; equivalent experience accepted in lieu of degree
• Flexible/adaptable learning and understanding of new technologies
• Proven analytical and problem-solving abilities
• Ability to work independently and in a team-oriented, collaborative environment
• Ability to execute tasks in a high-pressure environment
• 4-5 years of experience in a related field
• Epic certified in Ambulatory

Job Responsibilities

• Supports departmental and organizational processes including customer support and problem resolution in a timely manner to ensure maximum system availability; provides appropriate escalation of critical issues as necessary.
• Performs high-quality definition, analysis, design, programming, and documentation for assigned projects and requests.
• Records, tracks, and documents the problem-solving process, including decisions and actions taken, through to final resolution.
• Ensures that project solutions meet the goals and objectives of the requesting department (designs, RFPs, system acquisition, and modifications).
• Provides leadership to ensure project tasks are completed accurately within the project schedule or requested completion date.
• Attends technical/professional training courses (seminar or self-study) for career development and job responsibility performance.

Other Job-Related Information

On-call is expected in this position, per the Information Systems On-Call policy.

Working Conditions

• Climbing Rarely
• Concentrating Frequently
• Continous Learning Consistently
• Hearing: Conversation Consistently
• Interpersonal Communication Frequently
• Kneeling Rarely
• Lifting < 10 lbs Consistently
• Lifting 50+ lbs Rarely
• Lifting 11-50 lbs Occasionally
• Pulling Rarely
• Pushing Rarely
• Reaching Rarely
• Reading Frequently
• Sitting Frequently
• Standing Occasionally
• Stooping Rarely
• Thinking/Reasoning Consistently
• Use of Hands Frequently
• Color Vision Rarely
• Walking Frequently

TriHealth SERVE Standards and ALWAYS Behaviors (summary)

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. All TriHealth team members are expected to demonstrate and live the following values:

• Serve: Welcome everyone, assist guests, and refrain from personal cell phone use in public/patient care areas.
• Excel: Take responsibility to address and recover from service breakdowns; prioritize patient and guest needs; work on quality, safety, and service.
• Respect: Respect cultural differences and professions; speak positively about team members and departments.
• Value: Be on time, prepared, and environmentally responsible; use resources efficiently and avoid waste.
• Engage: Acknowledge wins and thank contributors; show courtesy and compassion to patients, team members, and the community.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Hospitals and Health Care

Location: Cincinnati, OH

Salary: $100,000.00-$200,000.00