Job Details

Customer Service & Billing Specialist – Residence Billing Coordinator

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Job Posting Details

Position Number: 40074234

Payroll Title: BLANK AST 3

Job Code: 4722

Job Open Date: 9/25/2025

Application Review Begins: 10/10/2025

Department Code (Name): CTLR (Controller)

Percentage of Time: 100%

Union Code (Name): CX- Clerical Unit

Employee Class (Appointment Type): Staff: Career

FLSA Status: Non-exempt

Salary Grade: N/A

Pay Rate/Range: Budgeted salary $29.35 – $31.38/hour; full range $29.35 – $42.06/hour.

Work Location: Student Affairs & Admin Svs - 1212

Working Days and Hours: M-F; 8:00am‑5:00pm

Benefits Eligibility: Full Benefits

Type of Remote or Hybrid Work Arrangement: Other – BFS supports a hybrid agreement for this position.

Special Instructions: For full consideration, please include a resume and a cover letter as part of your application.

In support of the UCSB Mission and UC Statement of Ethical Values, Business & Financial Services is an integral campus and community partner providing sustainable value‑added services and solutions.

Job Duties

The BARC Billing Assistant supports a wide range of student receivable, billing, and customer service functions to ensure accurate financial processing and exceptional service delivery. Under general supervision, the role assists with financial journals, registration payment processing, daily balancing, payment plan audits, account maintenance, and financial aid file review, requiring sound judgment and adherence to UC and campus policies. Serving as a primary contact for students, parents, and departments, the position provides professional guidance on billing and payment inquiries, resolves complex account issues, and identifies service improvements to manage peak workloads efficiently. The Billing Assistant also coordinates housing‑related billing with Housing and Residential Services, ensuring timely statements, accurate payment applications, and proper assessment of late fees. In addition, the role supervises 4–10 student employees, overseeing scheduling, training, and performance to ensure effective front‑line customer support.

Required Qualifications

• High school diploma or equivalent experience.
• 4–6 years experience providing professional customer service, including resolving billing, payment, or account‑related inquiries in a high‑volume environment.
• 4–6 years experience handling financial transactions, account adjustments, or reconciliation activities with accuracy and attention to detail.
• 4–6 years experience working with receivables, billing systems, or financial software (e.g., BARC, CASHNet, general ledger, or comparable systems).
• 4–6 years experience interpreting and applying organizational policies, procedures, or regulations in daily work.
• 4–6 years experience preparing, reviewing, or analyzing financial journals, spreadsheets, or reports to ensure accuracy and compliance.
• 4–6 years experience collaborating with multiple departments or stakeholders to resolve account, billing, or financial discrepancies.

Preferred Qualifications

• 1–3 years experience training, supervising, or providing guidance to student employees or staff in a customer service or financial services environment.
• 1–3 years familiarity with housing or auxiliary billing processes in a university setting.
• 1–3 years knowledge of UC policies and procedures related to student receivables, registration, cash handling, and financial aid.
• 1–3 years experience working in higher education, particularly in student financial services, billing, or cashiering operations.

Special Conditions of Employment

• May be required to work overtime during peak periods.
• Candidates must be legally authorized to work in the United States without employee sponsorship.
• Satisfactory criminal history background check.
• UCSB is a tobacco‑free environment.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer will be required to disclose any misconduct decisions within the last seven years, including administrative or judicial findings of misconduct, ongoing investigations, or appeals. This includes violations of sexual harassment, discrimination, dishonesty, or other unethical conduct. Refer to UC policies: Sexual Violence and Harassment Policy, Anti‑Discrimination Policy, and Abusive Conduct in the Workplace.

Job Functions and Percentages of Time

• 40% BARC Billing Assistant – Assist with financial tasks such as financial journals, registration payment processing, withdrawal/cancellation of registration, ARID setup, daily balancing, account blocks, payment plan audits, ad‑hoc reports, BARC usage, and financial aid file review. Work closely with the Registrar's Office and other departments to resolve issues, applying policies to ensure accuracy and smooth operations.
• 40% BARC Customer Service – Serve as primary contact for students, parents, and campus departments, providing guidance, troubleshooting, training, and solutions. Identify trends and recommend improvements during peak registration periods.
• 15% HDAE Residence Billing Coordinator – Liaise with Housing Administrative offices for billing deadlines, generate statements, and process payments. Resolve housing‑related billing inquiries, apply late fees, and maintain compliance. Collaborate with Housing and Residential Services.
• 5% Student Employee Supervisor – Train and supervise 4–10 student employees, manage scheduling, oversee performance, and ensure effective front‑line customer support.

Vaccination Policy

As a condition of employment, you will be required to comply with the University of California Vaccination Programs Policy. Covered individuals must be up‑to‑date and provide proof or request an exception.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected status under state or federal law.

Reasonable Accommodations

The University of California strives to make its website accessible to all users. For assistance with the application process, contact Katherine Abad, Human Resources, at 805‑893‑4664 or ...@hr.ucsb.edu.

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