Job Details

Overview

Pacifica Hotels is searching for a Night Auditor to join the team at Riviera Beach House in Santa Barbara, CA. The Night Audit will be responsible for assisting guests in all guest services related functions and closing hotel books at night by running the night audit final after ensuring all revenues are in balance nightly.

Responsibilities

• Adhere to Pacifica's Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
• Utilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Greet arriving guests and complete established check-in procedures on a daily basis to ensure that guests are fully satisfied.
• Facilitate guest departures on a daily basis by following established procedures to close guest accounts and determine future room availability.
• Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.
• Courtly answer inquiries and accept reservations, in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
• Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
• Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.

Health Benefits & Travel Perks

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $20 to $21/hr, depending on experience.

Qualifications

Experience

• Minimum of 2 years of hotel front desk experience preferred.

Skills

• Proficiency in MS Office Suite
• Experience with hotel operations software/sales programs
• Ability to plan and prioritize projects/tasks

Personal Skills

• Highly organized and efficient
• Pro-active and results driven
• Adaptable and flexible
• Leads by example with integrity
• Excellent communicator and team motivator
• Business-like, socially engaged, with a positive attitude

Licenses & Certifications

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.