Job Details

Cardiac Rhythm Management Division Opportunity

This position is a field-based role based in Santa Barbara, CA, in the Cardiac Rhythm Management Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

The CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key responsibilities include:

• Acting as a clinical interface between the medical community and the business.
• Demonstrating the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Providing engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis.
• Developing, leading, and/or facilitating training sessions and other programs on CRM products for healthcare professionals.
• Providing additional back-up support to CRM Sales Representatives.

Required qualifications include:

• Bachelor's degree in Bio-Medical Engineering, related field or equivalent healthcare experience.
• A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
• The capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol.
• Advanced knowledge of cardiac pacing systems.
• The ability to apply engineering skills and abilities to interpret and solve complex clinical problems.
• Strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities.
• The ability to meet deadlines effectively.
• The ability to work independently and collaborate effectively with engineers, technical specialists, vendors, and customers.
• Extensive personal computer skills, including experience with Microsoft Office or equivalent software.