Job Details

LensCrafters - Licensed Assistant Manager

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Contract: [[cust_TypeOfContract]]
Compensation: [[salaryMin]]

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager, and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

Major Duties & Responsibilities

• Delivers quality and improvement to meet or exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business and the capability to transfer knowledge to superior sales and business results. Learns and understands the competition and market trends.
• Supports the store manager in diagnosing the business and leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales and profit, leverages strengths and addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge and skills.
• Provides training and guidance to team members.
• Delivers clear and constructive feedback in a timely manner.
• Informs store manager of any situation that may require development or disciplinary action of others.
• Supports recruiting, helps select high caliber team and creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance and executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to and ensures compliance of the team to Company policies and procedures. Meets or exceeds all goals.
• Anticipates problems before they occur; explores underlying reasons and root causes; strives for long-term solutions to problems.
• Performs and understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights and weekends.
• Under current and valid state Opticianry license, perform the following:
  • Provides expertise and product knowledge on lens choices based on the patient's vision needs and doctor prescription.
  • Adjusts and/or repairs eyewear.
  • Presents and dispenses eyewear and creates a lasting impression.
  • Performs accurate digital measurements.

Basic Qualifications

• High School graduate or equivalent
• Current and valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes and policies
• Strong basic math skills
• Familiarity with cash register, computers and calculators
• Must have a strong command of the English language for all written correspondence and oral communication
• Strong communicator and listener
• Demonstrated high-level selling skills
• Proven ability to problem solve

Preferred Qualifications

• College degree or equivalent
• Previous experience in leadership position within retail and customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Marketing Services

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