Job Details

SALES PROCESS ANALYST

This position can be based in Carpinteria, San Francisco or Sunnyvale depending on what the candidate approved for hire chooses.

The Sales Process & Order Management team is a critical component of sales operations at LinkedIn, and a key business partner for our frontline sales reps. As part of this team, the Sales Process Analyst will spend 70-80% of their time supporting groups of sales reps to navigate the complexities of our sales and fulfillment processes. The rest of time will be spent working on a variety of change initiatives in support of the teams change agenda (e.g., process analysis and redesign, systems improvements, training, communications). Successful candidates will become experts in core operations and operational change, truly understanding the nuts and bolts of a SaaS business and sales lifecycle. RESPONSIBILITIES:

• Provide consultative support to sales representatives on the sales process via email, telephone, and in-person
• Educate sales representatives on processes, and best practices, to improve performance and release sales capacity to core sales activities
• Represent the backend sales process for the sales organization
• Build working relationships cross functionally that will help resolve special requests from clients/sales representatives
• Be an expert in LinkedIns CRM and ERP systems
• Generate and analyze sales reports that provide insights into improvement opportunities for sales representatives and the wider sales operations function
• Identify, scope, and deliver process and systems changes that improve operations for the sales organization
• Adapt to new business processes on a week to week basis.

BASIC QUALIFICATIONS:

• Bachelors degree
• 1 + year of experience

PREFERRED QUALIFICATIONS:

• Excellent interpersonal and communication skills
• Ability to learn quickly in a dynamic and collaborative environment
• Strong business acumen, organizational, time management skills and attention to detail required
• Proficient with Google and Microsoft office products
• Experience with Salesforce and Oracle is a plus
• Ability to process a high volume of transactions with accuracy and integrity