Job Details

Help Desk Professional

We are seeking a mid-level Help Desk professional to join our Corporate IT team in Goleta, CA. You'll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support.

This is an onsite position for our Corporate office in Goleta, CA

Responsibilities

• Provide quality technical support for end-users, remote staff, and IT systems teams.
• Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and hardware as needed.
• Support purchasing, receiving, shipping, and management of equipment inventory.
• Participate in IT improvement projects and tactical plan implementation.
• Document issues, resolutions, and system changes in a service desk platform.

Skills Required

• 2-3 years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization.
• Strong troubleshooting skills for Windows OS and user/computer account management in Active Directory.
• Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
• Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
• Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
• U.S. citizenship and ability to obtain/maintain a security clearance.
• High school diploma or equivalent.

Additional Skills

• Experience with Okta Multi-Factor Authentication.
• Familiarity with Exchange and Office 365.
• Printer installation and configuration.
• Basic Windows Server administration.
• Intune application management.
• Exposure to enterprise IT processes, including hardware lifecycle management.

Compensation & Benefits

• Salary: $50,000-$65,000/year DOE.
• We offer a generous benefits package including:
• 100% company paid Medical, Dental and Vision
• 100% company paid Retirement
• Paid Time Off on top of company recognized Holidays
• Paid Sick Leave.

This role offers a mix of day-to-day user support and exposure to enterprise IT projects, making it ideal for someone ready to grow into more advanced system administration or IT engineering roles

High School Diploma Required