Job Details

The Opportunity:

At Avantor, people are the most important part of our success because they drive our global performance. That's why our Operations, Lab Services, Sales, and many other Avantor teams rely on our talent acquisition initiatives to attract, engage and hire the right talent. Avantor's Help Desk/Site Support vertical is a crucial part of this mix, enabling all our internal teams worldwide to grow beyond their limits.

As the Lead Administrator, you will be responsible for managing the IT site services for several manufacturing facilities across the Americas region. You will lead a team of about 5 site services technicians. Supervise the day-to-day operations of Help Desk/Site Support. Identify, research, and resolve complex technical problems. Create and manage escalation procedures and ensure service levels are maintained. Document, track, and monitor problems to ensure resolution in a timely manner. Working team member that may validate or coordinate the work of others on a support team. Suggest improvements to process, is a knowledge resource for other team members. May assist higher level supervisor.

You will report to the Manager, Technical Services Integrations and report to our Carpinteria, CA location.

What we're looking for:

• Education: A bachelor's degree in IT, engineering, or a related field, or equivalent work experience
• Experience: At least 3 years of experience managing a team of IT technicians in manufacturing setup.
• Knowledge of ITIL best practices and IT service management tools
• Experience with PC, mobile, VDI, network, hosting, and printer technologies and vendors.
• Familiarity with the International Traffic in Arms Regulations (ITAR) and the ability to comply with its requirements for the handling and export of controlled technical data and equipment.

Who you are:

• Excellent communication, interpersonal, and customer service skills
• Strong problem-solving, analytical, and project management skills
• Ability to travel up to 10% of the time within the Americas region.
• Ability to obtain and maintain a US government security clearance at the appropriate level

How you will create an impact:

• You will lead a team of about 5 site services technicians who provide the following support:

o Deskside & Walk-Up Support for PC, Mobile & VDI

o Mail-Back Support for PC & Mobile

o Conference Room Support

o Desktop, Laptop, Mobile Device & Thin Client Management (receive, stock, issue, redeploy, tracking & disposal services)

o Infrastructure Site Services (local support of data & voice network and hosting services devices led by L3)

o Handheld devices Management

o Site Relationship Management (IT liaison with local site management)

o ELT Support (customized support at select sites)

o Front-Office Printer Management

• You will act as a point of contact between the IT department and the local site management, ensuring that the IT services and solutions are aligned with the site's needs and expectations.
• You will also communicate and coordinate with other IT teams and vendors to resolve any issues or requests that affect the site.
• ELT (Executive Leadership Team) Support: You will provide customized and dedicated IT support to the Executive Leadership Team (ELT) members at select sites, ensuring that their IT devices, systems, and applications are functioning optimally and securely. You will also assist them with any IT-related projects or initiatives that require your expertise and guidance.
• Team Management: You will manage and lead a team of about 5 IT professionals (supporting the business at (Irving, Bakersfield and Carpentaria locations), who are responsible for providing end user support and IT services and solutions to the site. You will oversee their daily activities, assign tasks, monitor performance, provide feedback, and conduct appraisals. You will also mentor and coach them to develop their skills and competencies and foster a collaborative and positive work environment. You will also recruit, onboard, and train new team members as needed.
• Change Management: You will oversee the IT change management for the sites, ensuring that all changes are planned, approved, tested, and documented before implementation. You will also ensure that the process is followed by your team and other IT stakeholders and monitor the impact of the changes on the users, systems, and security. You will also communicate and coordinate with the users and the site management about the changes and provide training and support as needed.
• Network Projects: You will participate in network refresh and site commissioning / deomm / moves in the region, ensuring that the network infrastructure is updated, secure, and compliant with the company standards and policies. You will also coordinate with the network engineers, vendors, and site managers to plan, execute, and monitor the network projects and troubleshoot any issues that arise. You will also document the network changes and configurations and provide training and support to your team and the users as needed.
• IT Onboarding and Asset Management: You will be responsible for providing IT onboarding support to the new users, such as setting up their devices, and training. You will also oversee the IT asset management for the site, which includes managing the inventory, distribution, maintenance, and retirement of the IT equipment, such as laptops, monitors, phones, printers, etc. You will also ensure that the IT assets adhere to the company policies and standards and report any issues or violations to the appropriate parties.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ...@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.