Job Details

Solutions Engineer

• Sales
• San Francisco
• Senior
• Full-time

Description

groundcover is a fast-growing B2D company reinventing how developers monitor their cloud-native applications — and the impact they can make at scale. We give engineering teams the insights they need to troubleshoot faster and more effectively when things break. Our belief: even the most complex systems deserve a flawless, intuitive user journey.

We're building a product for developers that redefines the look, feel, and usability of observability tools — and we're expanding our Sales team with an Solutions engineer that breathes B2D.

What You'll Do:

• Work with our account executives to plan, prepare and execute deals in complex and technical sales cycles.
• Deliver clear presentations and demos that communicate the product uniqueness and the problems it solves
• Manage the technical aspects of the entire sales cycle, including Proof of Concepts/Value
• Understand and communicate customer needs to the product teams for future product enhancements.
• Build solutions to fill gaps and enhance the core product
• Know the Observability and log management markets well and be able to help customers choose the right solutions for them.
• Be active on internal and external Slack channels
• Present at conferences, meetups, podcasts, livestreams etc.
• Go the extra mile to help groundcover disrupt the observability market, by offering thoughts, insights, and suggestions on how we can improve our go to market efforts, and improve the offering.
• Ability to attend in-person events and meetings - and work in office

Requirements

• 5+ years of experience in a Solutions Engineer or Sales Engineer role – must
• 2+ years of observability experience, with a deep understanding of commercial vendors such as Datadog, Dynatrace, NewRelic, Splunk, Sumologic, Coralogix, and open source tooling such as Elastic, Loki, Grafana, Prometheus, etc.
• A ‘can do' and ‘must win' attitude, and a willingness to roll up your sleeves to help build whatever is needed to improve our chances of winning business
• Strong understanding of cloud-native environments and modern infrastructure, including Docker, Kubernetes, AWS, GCP, Azure, OpenShift, and observability data sources like CloudWatch, OpenTelemetry, Fluentd/FluentBit, and Prometheus
• Proven customer-facing experience – confident, articulate, and able to lead technical conversations both in-person and over Zoom
• Consultative and analytical, with an ability to identify and solve complete processes and infrastructure
• Willingness and enthusiasm for frequent travel
• Experience as a developer - advantage
• Bachelor's degree, or equivalent, in related discipline. Science or Engineering degree preferred.