Job Details

Create requirements, test and ensure support needs are met for new or existing Sonos products or features. Foster relationships cross functionally across the company as a technical advocate for our customers and the Customer Experience organization. Be engaged and own the investigation and tactical response for the most critical escalations, including pervasive bugs and potential product defects. Mentor the junior Technical Support team members as a primary component of your daily work. Create technical training material and support documentation for a larger support team audience related to troubleshooting process and best practices. Evolve current support tool and support process capabilities with measurable impact to support team efficiency and quality. Isolate negative support and product experience trends with insights and present recommendations provided at an executive level. What Youll Need. Basic Qualifications. Strong technical leader with 10 years experience in 2nd and 3rd...Technical Support, Support Engineer, Technical, Engineer, Support, Principal, Manufacturing, Technology