Job Details

West County Health Centers (WCHC) provides comprehensive and quality health care services to the communities of Western Sonoma County. We are a cohesive team of health care providers, support staff and volunteers dedicated to wellness, compassion, affordability and excellence of care. Come and be a part of an amazing team!

Curious about West County Health Centers? Check out our video on why you should join our team!

JOB OPPORTUNITY

The Clinic Manager is directly responsible for managing all administrative and operational functions associated with the Russian River Health & Wellness Center site(s), functional areas(s), and/or programs. This includes ensuring smooth and efficient non-clinical and clinical operations, inventory control and supply chain management, personnel management, patient relations, patient access, and flow, and maintaining the facility.

The Clinic Manager directly manages a front office staff of (5) employees, (1) Regional Medical Assistant Supervisor, (1) Medical Assistant Lead, as well as (4) medical assistants indirectly reporting up to this position.

This position will be located fully on-site at our Russian River Health & Wellness Center in Guerneville, California. Schedule is Monday-Friday, with occasional evenings and Saturday mornings required.

POSITION RESPONSIBILITIES:

• Oversees the development and implementation of clinic goals and objectives; develops and implements new office procedures as necessary to improve office operations and meet profitability metrics.
• In conjunction with the site Medical Director, ensures that providers are scheduled appropriately, maintain compliance with licensure and regulatory requirements, meet patient care and satisfaction standards, and have the resources they need for safe and efficient care delivery.
• Assists senior leadership, working with physician/behavioral health leadership, to identify new lines of business, additional streams of revenue, and new methods to mitigate costs.
• Manages the daily operations, including maximizing staff and provider scheduling to meet patient access needs
• Works closely with the Billing Office to ensure A/R is optimally realized, denials are minimized, refunds are issued, and customer service is conducted.
• Manages human resources by interviewing, hiring, orienting, and evaluating staff, and ensuring optimal staffing at all times.
• In partnership with the site Medical Director and Operations Director, resolves all patient complaints and grievances and escalates issues, as necessary.
• Reviews the operational budget and expenditures to ensure that budgetary goals are met.
• Prepares monthly reports and clinical quality metric summaries.
• Assist with strategic planning and resource allocation.
• Works to ensure that the site is in regulatory compliance with agencies such as OSHA, CLIA, Medi Cal, DHS and others as appropriate.

SKILLS & EXPERIENCE:

• 3+ years of experience preferred in progressive and hands-on managerial experience, preferably in a medical setting
• Bachelor's degree or an equivalent combination of education and experience
• Demonstrated knowledge of healthcare fiscal management preferred, and people management required.
• Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.
• Ability to establish priorities and coordinate work activities.
• Excellent organizational skills with the ability to gather, analyze, and interpret information.

PHYSICAL REQUIREMENTS (changes for some clinical positions)

· Ability to move freely about the clinic/office and carry light loads (up to 25 lbs.)

· Ability to sit for extended periods of time and stand for minimum periods of one hour.

· Ability to interface with computer monitor for extended periods of time.

· Must be able to perform the essential duties with or without accommodation.