Job Details

Job DescriptionJob DescriptionSalary: 100k-120k DOE

Role Overview

We are seeking a strategic and execution-driven Director of Technical Services to found and build our Technical Account Management (TAM) division. This is a Foundational Leadership Role responsible for designing and documenting all operational frameworks, Standard Operating Procedures (SOPs), and processes related to client and partner onboarding and technical integrations.

Initially operating as a team of one, this individual will own the entire lifecycle of technical onboarding and platform integrations while laying the groundwork to scale the division through automation, technology, and onshore/offshore resources. This is a rare opportunity to shape a new function in a fast-growing, data-driven marketing technology company.

Key Responsibilities

Division Strategy & Leadership

• Design and implement the foundational strategy for the TAM division, including charter, workflows, and KPIs.
  
  
• Create SOPs, documentation templates, and onboarding materials to support scalable growth.
  
  
• As needed, build a hiring roadmap and lead recruitment and training of Technical Account Managers (FTE and offshore).
  
  
• Act as the executive escalation point for complex partner or client technical issues.

Client & Partner Integrations

• Lead all technical onboarding efforts for clients and partners, serving as the primary point of contact for integrations and possessing a deep understanding of the nuances of core partnerships.
  
  
• Develop technical plans for tracking and attribution implementation across platforms (e.g., Shopify, Everflow, Impact, Invoca, Intels CRM).
  
  
• Ensure clean, accurate data flow between systems and platforms using webhooks, pixels, and API integrations.
  
  
• Own cross-system troubleshooting, event reconciliation, and deduplication strategies.
  

Platform Oversight

• Serve as the internal SME for integration platforms including Everflow, Impact, Invoca, Shopify, Google Analytics, GTM, and Intelsios proprietary CRM.
  
  
• Manage and validate tracking configurations, custom events, and webhook implementations.
  
  
• Coordinate cross-platform reconciliation (e.g., Invoca Everflow, Impact Everflow) and campaign-level diagnostics.
  

Cross-Functional Collaboration

• Interface with Business Intelligence and Engineering teams to ensure data pipelines and reporting (e.g., Redshift Tableau) reflect accurate campaign data.
  
  
• Partner with Sales, Operations, Partner, and Media teams to provide technical leadership during onboarding and performance optimization phases.
  
  
• Maintain a prioritized backlog in Jira, managing OB (onboarding), support, and tracking-related tickets.

R&D & Automation

• Identify opportunities to streamline manual technical workflows through automation and tooling.
  
  
• Support evaluation of new marketing, analytics, or integration platforms aligned with business growth.
  
  
• Maintain centralized documentation for internal and external use (via Confluence or similar).
  

Requirements

Experience & Skills

• 7+ years in a client-facing technical role (TAM, Solutions Architect, Ad Ops, or MarTech)
  
  
• 2+ years of leadership or team-building experience, ideally in a startup or growth-stage environment
  
  
• Expert-level proficiency in:
  
  
  • Google Tag Manager, event tracking, and pixel-based attribution
    
    
  • Affiliate/partner marketing platforms (Everflow, Impact)
    
    
  • Customer behavior tracking (Shopify, GA, GTM)
    
    
• Proficient in:
  
  
  • API/webhook integrations and debugging
    
    
  • Redshift, Tableau, or equivalent BI/data warehouse tools
    
    
  • Jira, Slack, Confluence
    

Traits

• Highly organized with strong documentation habits
  
  
• Strategic thinker with a hands-on execution mindset
  
  
• Clear, persuasive communicator comfortable working across departments
  
  
• Passion for building teams and operational frameworks from scratch
  

Qualifications

• Experience managing or coordinating offshore technical teams
  
  
• Familiarity with digital performance marketing and attribution models
  
  
• Background in SaaS, eCommerce, or MarTech environments
  
  

Why Join Us?

This is a greenfield leadership role where your work will define how a critical business unit operates and scales. Youll join a nimble, collaborative team that values innovation, ownership, and real results.

remote work