Job Details

POSITION SUMMARY

The Admitting Representative is responsible for facilitating the process of pre-admission or admission of all patients into the hospital in a courteous and professional manner; responsible for meeting, greeting the public/patients as they enter the organization in such a way as to make a positive “first impression”; interviews, gathers, completes accurate database to facilitate registration process efficiently and expeditiously; collaboration with multiple ancillary departments to achieve accurate patient registration, billing, case management, discharge planning information.

MAJOR RESPONSIBILITIES:

Patient Relations

1. Always represents the organization, the primary welcoming representative to all patients, public, visitors in all areas.
2. Conducts self in a manner consistent with established organizational customer service standards.
3. Demonstrates communication and organizational skills that enhance the image of the organization in the eyes of the public, whoever they may be.
4. Interviews patients in a courteous manner to obtain accurate information and facilitate quick admission and registration of patients.
5. Adheres to the established dress code of the MCH customer relations department.
6. Escorts or arranges escort of patients or public to designated areas as needed.

Communication

1. Interprets and explains hospital, state, federal policies and organizational services to patients and visitors in a way that they can understand and feel respected.
2. Ability to communicate effectively and professionally with patients, visitors, physicians and hospital personnel.
3. Ability to work in fast-paced public arena and prioritize multiple tasks related to customer service, clerical duties, physician relations, and organizational processes.
4. Awareness of when customer relations situations require managerial support.
5. Communicates to Registration Department all financial, demographic data necessary to ensure a complete admission folder is processed upon patient entry.
6. Alerts appropriate department of self-pay accounts for follow-up and review.

Clerical

1. Witnesses and obtain patient signatures on all required forms to facilitate admission/registration.
2. Adheres to organizational policies related to HIPAA (privacy, confidentiality, etc.)
3. Creates admission financial file for each patient admission (ER, IPS, BHU, MDU, Surgery) containing all required documents, copies for proper business office/contract billing & processing.
4. Verifies benefits and obtains eligibility for every patient encounter.
5. Notifies the Insurance Company and IPA on every patient admitted as (Inpatient, BHU, MDU, Surgery) prior to being admitted to the MCH.
6. Utilizes 2 patient identifiers as outlined in the National Patient Safety Goals standards per Joint Commission.
7. Uses patient labels and identify all necessary patient documentation to ensure an accurately identified patient & record are correctly entered into the registration system. Utilizes the 2 patient identifiers prior to placing a wrist band on a patient.
8. Responsible for reconciling current census admissions/discharges prior to shift-end for 100% accuracy.
9. Responsible for collecting monies, writing receipts, and depositing money into safe collected from patients in accordance with departmental/hospital policies.

Department Responsibilities

1. Actively supports the department/hospital policies, procedures, and regulations.
2. Maintains a well-organized, equipped, and safe work environment at maximum efficiency.
3. Willing to assist coworkers and peers to improve department or hospital-wide processes.
4. Must complete the Daily Productivity Log at the end of each shift worked.
5. Flexible with shifts and or days as emergencies arise.
6. Attends required staff meetings, in-services, and certification courses for personnel file.

QUALIFICATIONS:

1. Minimum of HS graduate.
2. Minimum of 1-year progressive admission/registration experience or previous MD office, medical billing experience preferred.
3. Knowledge of medical terminology.
4. Knowledge of third-party reimbursement.
5. Excellent verbal and written skills; bilingual English/Spanish preferred.
6. Manual dexterity and mobility.
7. Ability to follow proper lifting techniques, push wheelchairs with weight to 150 lbs.
8. Ability to utilize computers and electronic equipment to achieve department goals: CPT, printers, typewriters, computers, telephones, and fax machines.
9. Employee must obtain his/her MAB (Management of Assaultive Behavior) and Fire Card course within first 60 days of employment.
10. Employee required to attend an AIDET Training class.

Physical Demand Analysis