Job Details

Associate Manager, Retail Training and Communications (Finance)

At Deckers Brands, we believe that every step taken together is a promise kept that every employee can bring their authentic self, be valued, and supported both at work and beyond. Our mission is to deliver exceptional results, create an amazing workplace, and positively impact our communities and the world.

Job Title:

Associate Manager of Global HOKA Retail Training and Communications

Reports to:

Sr. Manager of Global DTC Training and Communications

Location:

Remote Hybrid (approved states include California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, Wisconsin)

The Role

Guided by our mission to empower retail teams with a fun, efficient workplace, the Associate Manager develops and manages training and communication resources for our global retail team. The role involves creating impactful content that enhances performance, engages employees, and connects them to our brand and culture, working cross-functionally with regional and global stakeholders.

Responsibilities

1. Training:
   
   • Lead virtual and in-person training sessions to improve store performance and operational excellence.
   • Develop global training programs on Service, Operations, Product, and Visual Merchandising.
   • Collaborate to design ongoing service and soft skills training to enhance customer experiences and NPS scores.
   • Refine training programs based on feedback and success metrics such as NPS, sales, employee surveys, and operational audits.
   • Partner with the Brand team to align training with the GTM calendar.
   
   
2. Communications:
   • Develop and implement communication strategies to maximize training impact and engagement.
   • Build relationships with global and regional teams, tailoring messages to diverse audiences.
   • Act as a field advocate, promoting a positive communication environment.
   
   
3. Conferences, Engagement & Video:
   • Support regional retail events and produce leadership video content.
   • Monitor employee engagement metrics like eNPS and identify improvement opportunities.
   
   

Qualifications

• Bachelor's Degree or equivalent experience.
• 5-7 years in retail or training environments, with experience in global virtual and in-person training.
• Proficiency with Learning Management Systems and digital training content creation.
• Strong communication, relationship-building, and cross-functional collaboration skills.
• Experience in organizing retail events and producing/editing video content.
• Ability to analyze engagement metrics and implement improvements.

What We Offer

• Competitive pay, bonuses, and benefits supporting financial planning, health, wellness, and personal development.
• Opportunities for growth and a culture that celebrates diversity and inclusion.

Salary Range: $80,000-$85,000, depending on location and experience.

Equal Opportunity

We are proud to be an equal opportunity employer, committed to diversity and inclusion, welcoming applicants of all backgrounds and identities.