Job Details

Description

Central Coast Salary Range: $117,904 - $176,857

Job Summary

The Senior QNXT Configuration Analyst is responsible for planning, designing, testing, and implementing configuration changes to CenCal Health's core business applications, including the Cognizant QNXT product suite. This role ensures system configurations align with business needs and regulatory requirements by collaborating with various departments and external vendor partners. Key responsibilities include analyzing application configurations for efficiency, ensuring adherence to best practices, and managing change, configuration, and release processes. The position requires expertise in healthcare enterprise applications, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.

Duties and Responsibilities

System Configuration and Maintenance:

1. Configure, test and maintain core systems to support business processes and ensure system integrity.
2. Implement updates and changes to system configurations based on user requirements and organizational needs.
3. Troubleshoot and resolve business configuration issues to maintain system performance and reliability.
4. Generate and maintain detailed documentation for all business configuration applications.
5. Develop and implement policies and procedures to support business configuration.
6. Partner closely with our vendor/implementation partner configuration resources on complex changes during implementation.
7. Build a knowledge base in-house of configuration rules to reduce vendor reliance post implementation.
8. Demonstrate subject matter expertise across multiple key modules in QNXT including module integration.
9. Develop a configuration queue and supporting processes post implementation.
10. Develop and recommend best practices for system design and configuration.
11. Review functional design and business requirements to ensure quality control.
12. Review application release notes, report application defects to vendors and support application upgrade efforts.
13. Recommend and implement configuration changes to improve overall efficiency and streamline system processing.

Business Requirements Analysis:

1. Collaborate with stakeholders to gather and analyze business requirements for system configurations.
2. Translate business requirements into functional specifications and system design documents.
3. Document functional specifications for system solutions and enhancements to existing business systems.
4. Ensure that system configurations align with business goals and compliance standards.

Project Management:

1. Lead and participate in projects related to system configuration and implementation.
2. Develop project plans, timelines, and request resource allocation to ensure successful delivery on configurations.
3. Monitor project progress, manage risks, and ensure timely completion of milestones.

System Optimization:

1. Identify opportunities for system enhancements and optimization to improve efficiency and performance.
2. Conduct regular system audits and assessments to ensure optimal configuration and functionality.
3. Implement best practices and standards for system configuration management.

User Support and Training:

1. Provide advanced support for users experiencing system configuration issues.
2. Develop and deliver training materials and sessions for end-users on system configuration and functionality.
3. Assist in the creation of user manuals, documentation, and FAQs.
4. Collaborate with end-users as needed to develop and execute appropriate test plan to verify configuration changes work as intended.

Compliance and Security:

1. Ensure that all system configurations comply with regulatory requirements and organizational policies.
2. Implement security measures to protect sensitive data and system configurations.
3. Participate in internal and external audits related to system configuration and operations.

Continuous Improvement:

1. Stay current with industry trends and advancements in system configuration and management.
2. Maintain up-to-date knowledge of the healthcare industry and related technologies.
3. Participate in professional development opportunities to enhance skills and knowledge.
4. Propose and implement process improvements to streamline system configuration activities.
5. Other duties as assigned.

Qualifications

Knowledge/Skills/Abilities:

1. Strong understanding of healthcare IT systems, electronic health records (EHR), and health information exchanges (HIE).
2. Proven experience with system configuration tools and technologies.
3. Excellent analytical, problem-solving, and project management skills.
4. Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
5. Proficiency with SQL, scripting languages, and system configuration software.
6. Knowledge of regulatory requirements and standards related to healthcare IT systems (e.g., HIPAA).
7. Functional understanding of health care claims, authorizations, eligibility processing and data sets such as ICD-10 and CPT/HCPCs, provider contracts and benefits.
8. Ability to meet deadlines, multi-task, problem-solve and identify and use appropriate technology to solve business problems.
9. Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies all while meeting deadlines.

Education & Experience:

1. Bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., PMP, ITIL) are a plus.
2. Minimum of 8 years of experience in QNXT system configuration, analysis, or a related role, preferably in the healthcare industry.
3. QNXT configuration and testing experience required e.g. prototyping, enhancements, unit testing and system upgrades.
4. Experience with Systems Development Life Cycle (SDLC) procedures in planning the systems configuration.
5. Release management and change control experience.
6. Prior experience at a healthcare organization, particularly at a managed care health plan preferred.