Job Details

Are you passionate about training dogs and mentoring others? Join Pet Camp, San Francisco's premier pet care facility, as our Head of Training. This leadership role focuses on managing and expanding our Camper Cadets program, developing group classes, and fostering one-on-one training experiences for dogs and their families. If you're ready to lead with expertise, creativity, and care, we'd love to hear from you.

Position Summary

The Head of Training is responsible for:

• Leading Pet Camp's Camper Cadets program by ensuring successful implementation and consistent execution.
• Developing and launching group training classes and one-on-one training sessions for clients.
• Mentoring and training our team of canine enrichment counselors and specialists.
• Enhancing client satisfaction through clear communication, personalized support, and timely deliverables.
• Collaborating with the management team to innovate and grow Pet Camp's training programs.

This position reports to the Canine Operations Manager (COM) and, in their absence, to the General Manager.

Key Responsibilities

• Camper Cadets Program
• Train and coach counselors and specialists on the Camper Cadets curriculum, tracking progress and providing ongoing support.
• Ensure timely completion of all Camper Cadets training sessions, exit videos, and other client deliverables.
• Handle all client communication before, during, and after program participation.
• Manage supplies and equipment, including treats, leashes, and harnesses.
• Track training hours to optimize program efficiency and effectiveness.
• Collaborate with management to refine and enhance the Camper Cadets program.

Group Training Classes

• Develop and implement group training classes, including curriculum creation, pricing, and marketing.
• Continuously improve the group training program in collaboration with management.
• One-on-One Training
• Design and deliver individualized training sessions tailored to pet parents and their dogs.
• Explore and develop Canine Good Citizen (CGC) training and certification programs.
  

Team Development

• Ensure all team members are trained and proficient in Camper Cadet Level 1 and Level 2 programs.
• Assist the COM with training pet care counselors in group play management and safe dog handling techniques.
• Conduct weekly audits to evaluate and improve group play management skills.
  

Marketing

• Actively promote training programs through social media, blog posts, and community events.
• Contribute a minimum of four marketing materials (videos, blogs, or events) per month.
  

Compensation

• Hourly Rate: $25/hour for the first 90 days, increasing by $1/hour after successful reviews at 90 and 180 days.
• Camper Cadet Commissions: Earn up to 13% commission per Camper Cadet based on monthly completion rates.
• Group Class and One-on-One Commissions: Rates are determined based on program development and participation.
  

What We're Looking For

The ideal candidate will:

• Be experienced in dog training and program development.
• Possess strong leadership and coaching skills.
• Have excellent communication abilities with clients and team members.
• Be highly organized, detail-oriented, and proactive.
• Show enthusiasm for marketing and engaging with the community.

Join the Pet Camp team and lead the way in creating a happier, healthier community for pets and their families. Apply today to make a difference!

Pet Camp is an Equal Opportunity Employer and welcomes all applicants.

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