Job Details

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional Host for AMA. The host is responsible for the overall guest dining experience within AMA, including but not limited to providing the guests, either on the phone or in person, with information and support in a professional and gracious manner, receiving and coordinating reservations and seating for daily and/or nightly service, all the while providing outstanding service to the guests along the way, and acting as an advocate for AMA in developing relationships with the guests.

Essential Duties and Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of AMA.
• Greet all restaurant guests, be knowledgeable about the area, and provide information when asked.
• Receive incoming calls and accurately book reservations for guests.
• Contact guests to confirm reservations.
• Follow reservation guidelines and standards for inputting reservations and tagging on Sevenrooms.
• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware, and garnishes in AMA.
• Maintain complete knowledge of all menu items, prices, and preparation methods/time.
• Maintain complete knowledge of dietary restrictions and allergens through comprehensive knowledge of menus and be able to confidently provide alternative suggestions in collaboration with the management and culinary teams.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Maintain complete knowledge of VIPs as determined by Hotel & Club Members.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Maintain complete knowledge of P.O.S. and manual systems.
• Follow up on special arrangements to ensure compliance with such.
• Communicate any meal requirements and special requests to the servers and kitchen.
• Check storage areas for proper supplies, organization, and cleanliness.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
• Always maintain positive guest relations.
• Always ensure that guest and reservation information is passed on to the server in charge of the section.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
• Communicates the needs of guests to the kitchen and management. Informs management of guest feedback and comments.
• Enter guest preferences collected by the service teams and enter Sevenrooms at the end of each shift.
• Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
• All other duties as required.

Confidentiality: While working for the company, there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests, and associates unless otherwise stated.

General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:

• Knowledge: Ability to perform job functions with attention to detail, speed, and accuracy; ability to prioritize, organize, and follow through; ability to be a clear thinker, remain calm, and resolve problems using good judgment; ability to work well under the pressure of meeting production schedules and timelines for guests' hot food orders.
• Ability to maintain good coordination; transport cases of received goods to the workstation; and work an 8-12-hour shift in hot, noisy, and sometimes close conditions.
• Ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards are met.
• Ability to differentiate dates; ability to operate, clean, and maintain all equipment required in job functions.
• Ability to comprehend and follow recipes; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.

Language: Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements:

• Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Kitchen Environment: constantly exposed to heat, high cold, slippery surfaces and appliances such as stove, oven, dishwasher, cooking top, as well as cleaning tools.

Qualifications:

• High School Diploma or an equivalent combination of education and work-related experience.
• Must have a current and valid Food Handler Certification.
• Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
• Minimum 21 years of age to pour alcoholic beverages.

Experience:

• Minimum two years' experience in restaurant service.
• Hotel operational exposure (i.e., F&B) is highly preferred.
• Experience with a luxury or ultra-luxury property or brand is highly preferred.

The pay scale for this position is between $19.07 and $19.57/hour plus gratuities. This is the pay range for this position that the Hotel reasonably expects to pay.