Job Details

We are seeking a self-motivated and detail-oriented customer support & logistics specialist to work from our Santa Barbara, CA office. In this role you will provide industry-leading customer support by focusing on logistics and equipment management to deliver timely and accurate solutions for our clients, whether it's processing orders, managing inventory, or addressing equipment-related inquiries. A Customer Support and Logistics Specialist also communicates and collaborates with different departments, ensuring effective solutions to any issues that may arise.LocationThis position is required to work in-office in Santa Barbara, CA, 5 days per week. The working hours for this role are 8am-5pm Pacific Time, Monday-Friday.ResponsibilitiesOversee inventory tracking and management.Ship equipment to new and existing customers.Audit new accounts to ensure each client receives accurate equipment.Process returned equipment and refurbish it for reuse.Process RMAs for defective equipment.Bill customers for shipping and equipment purchases.Conduct delivery confirmations.Develop a deep understanding of PayJunction technology, products and services.Provide level one troubleshooting support to customers, including identifying customer needs and helping them use specific product features.Develop skills and experience to grow into a larger role, including full time customer support, new account builds, account maintenance, technical support, industry expertise, and more.Qualifications1 year experience in a shipping environment required.Experience using Zendesk, or other help desk software/CRM systems is a plus.Computer literate and tech savvy.Knowledge of Mac computer platforms is a huge plus.Ability to learn new computer software and systems quickly.Process-oriented with strong follow-through.Team-building attitude.Strong attention to detail, highly organized, and a quick, curious learner.Excellent written and verbal communication skills.Exceptional phone & interpersonal communication skills.Demonstrate proactive approaches to problem-solving with strong decision-making capability.Master multi-tasking skills and the ability to juggle it all while keeping cool and composed.Adaptability and resourcefulness in a dynamic environment.The salary for this role is $24/hour.PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.#J-18808-Ljbffr