Job Details

Job Description

Roche Bobois is a world leader in furniture design and distribution. Roche Bobois offers a broad range of exclusive made-to-order designs, manufactured with a high level of customization in small European workshops with over 250 stores worldwide.

The Roche-Bobois San Francisco (California) location is looking for a customer service representative who will act as a liaison, provide/service information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency for the Roche Bobois West Coast Perimeter and upcoming showrooms.

Supervisor: Logistics Manager

Location: Roche Bobois Warehouse (1570 Custer Ave, San Francisco CA 94102)

Schedule: Monday to Friday 8:00am - 4:30pm

Responsibilities

Qualifications

• Customer Service: 1 year (Preferred)
• High school or equivalent (Preferred)
• Excellent written and oral communication skills
• Ability to multi-task and critical thinking to solve problems
• Competency with computer skills, Microsoft Office
• Ability to work independently and at fast paced environment
• Able to provide basic technical support or troubleshoot client's problems.

Responsibilities

• Daily delivery reports for each showroom
• Identify and assess customers needs to achieve satisfaction
• Work with European factories to find solutions
• Coordinate and work with other departments such as repair technicians and warehouse team for technical or order issues
• After-sale issues follow-up with clients and showrooms
• Searching for third party company/technicians in the U.S.
• File after-sale issue reports in corporate system and internal system

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person