Job Details

**Hotel Communications/PBX Operator - La Jolla Shores Hotel**

**Department:** SHORES FRONT DESK **Location:** La Jolla, CA

**The La Jolla Shores Hotel is currently seeking highly skilled PBX Operators to join our team at our beautiful oceanfront hotel!**

Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

**What we offer:**

* Free daily meal

* Employee dining and apparel discounts

* Benefits including: Medical, Dental, Vision, 401K (based on employment status)

* Paid vacation and sick and holiday time

* Referral program

**What we ask:**

* Consistently provide professional, attentive, and genuinely friendly service

* Promote and follow LJBTC, Incs Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

**Schedule:**

* F/T shifts available, AM/PM

* 8 hour shifts vary between 6:00 am to 10:30 pm.

* Must be available to work weekends and holidays

**SUMMARY**

Functions as the central communications link for the entire property by relaying incoming, outgoing, and interoffice calls and messages. Service provided by PBX operators will have a great effect on the guest impression of the entire organization. Friendly and efficient guest service will enhance guest comfort and satisfaction.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

* Provides quality service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.

* Uses the callers and guests name while answering phones or providing services.

* Directs incoming and in-house calls to guest rooms, offices and public service departments.

* Assists the front desk and reservations during periods of high business volume.

* Uses voicemail, pagers, personal computers and walkie talkies at appropriate times.

* Maintains (updates) guest phone register.

* Takes and distributes messages for guests and hotel staff.

* Provides information on guest services and hotel activities.

* Processes guest wake-up calls.

* Reads the Communications Log ("Red Book") and makes relevant entries.

* Maintains current knowledge of Emergency Operational Procedures and contacts 911, M.O.D. (Manager on Duty) fire or police department when needed.

* Other duties may be assigned.

**REQUIREMENTS**

* Office or admin experience required

* Must be able to multitask (i.e. handle multiple phone lines

* Must have superior customer service skills and phone etiquette

* Hotel experience a plus

* Ability to speak effectively in English to customers, guests, members, or employees of organization.

* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

**PHYSICAL DEMANDS**

* While performing the duties of this job, the employee is regularly required to sit and talk or hear

* The employee must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds.

*Apply on our website at*