Job Details

**Driver Support Coordinator**

New York, New York / Operations Driver Operations / Full-Time **FIREFLY**

Fueled by the most advanced tracking, measurement, and optimization capabilities available in the out-of-home industry, Firefly is an innovative data-first ad network delivering the most relevant messages at the most relevant moments using car top and in-car solutions. Our proprietary screens deliver dynamic content based on location-based, GPS-enabled triggers. We empower brands to efficiently engage consumers in major markets across the U.S. including New York City, Chicago, Las Vegas, San Francisco, Los Angeles, and Miami.

Driver Operations Coordinators are the face of Firefly for our driver-partners. We are looking for a bilingual individual (Spanish/English) with excellent communication and problem-solving skills and a customer-first mentality.

In this role, youll be expected to share the economic details of the Firefly program to new driver-partners, help onboard new driver-partners, provide exceptional support to our existing driver-partners. **Main Responsibilities**

+ Select the best driver-partners and reach out to invite them to the "Firefly Program"

+ Call drivers to schedule installations and services

+ Resolve customer service tickets on Zendesk

+ Deliver in-person support to our driver-partners

+ Walk driver-partners through the on-boarding process

+ Help existing driver-partners troubleshoot any issues they experience (i.e. screen problems, a delayed payment)

+ Help brand the Firefly name and get driver-partners excited to drive with our screens on the road

+ Communicate new Firefly policies, procedures, and programs to driver-partners

+ Work with the Driver Operations team to make our support processes even better

**Skills Required**

+ Bilingual (Spanish/English)

+ Experience with Zendesk

+ Combination of retail, sales, client-facing, and/or customer service experience

+ Youre comfortable learning and adapting to new technologies

+ Youre an outstanding communicator, with the ability to interact and connect with many types of personalities

+ You are willing and enthusiastic about solving problems of driver-partners

+ Youre able to quickly and efficiently problem solve and troubleshoot - if you dont know the answer, you know where to look and who to ask

+ Youre self-motivated and able to operate independently with minimal oversight

+ Must be authorized to work in the United States