**Job Details**
**Front Desk Agent - (15927)**
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Job Title Front Desk Agent Education High School Location Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary)
Career Level General Associate Category Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door) Job Type Full-time Compensation Currency USD Travel Job Description **Begin Your Rosewood Journey**
We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.
We are looking for a **Front Desk Agent** to join our **Front Office Team**!
**Overview**
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
**Essential Responsibilities:**
* Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
* Ensure that standards are maintained at a superior level on a daily basis.
* Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
* Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
* Maintain positive guest relations at all times.
* Resolve guest complaints, ensuring guest satisfaction.
* Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
* Maintain complete knowledge at all times of All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments, and location. All room rates, special packages, and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities / VIPs.
* Obtain assigned bank and ensure accuracy of contracted monies. Keep the bank secure at all times.
* Meet with Supervisor to review daily assignments and priorities.
* Meet with departing Front Desk Agent to review business status and follow up items.
* Access all functions of the computer system.
* Set up a workstation with necessary supplies.
* Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
* Promote positive guest relations to all individuals approaching the Front Desk.
* Process all guest check-ins.
* Confirm reservation in the system and review all noted information.
* For guests without a reservation, sell a room type agreed upon.
* Register guest on the computer.
* Verify reservation information with the guest (departure date, room type).
* Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
* Assign guest room.
* Advise guests of any messages, mail, faxes, etc. received for them.
* Communicate the services and amenities of the hotel to guests.
* Obtain proper identification for tax-exempt guests and attach the form to the registration card.
* Direct Bell Person to escort guests and transport their luggage to the room.
* Maintain guest history files on all guests.
* Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
* Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
* Handle overbooked or walked guests.
* Accommodate room changes.
* Document all guest requests, complaints, or problems.
* Take, record, and relay messages accurately, completely, and legibly.
* Accept and record wake-up call requests; deliver to PBX.
* Issue safe deposit boxes to guests and ensure the security of keys.
* Distribute all guest and department mail.
* Monitor, send, and distribute guest faxes.
* Document and confirm reservations and cancellations.
* Block rooms on the computer and follow through on designated requirements.
* Pre-register designated guests and prepare key packets.
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
* Generate, print, and distribute daily and weekly reports.
* Resolve discrepancies on the room status report with Housekeeping.
* Match the bucket check to the in-house guest ledger report, report discrepancies to the Manager.
* Process all check-outs.
* Resolve any late charges.
* Present folio to guest and resolve any disputed charges.
* Settle guest accounts.
* Retrieve guest room key from the guest.
* Solicit guest comments on their stay.
* Process express check-outs.
* Handle requests for late check-outs.
* Conduct group check-ins/outs.
* Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
* Adhere to all cashiering procedures:
Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Make a change for guests. Cash guests' personal checks/travelers checks. Post charges. Run closing reports. Count and secure bank. Complete designated cashier reports. Balance receipts. Drop receipts.
* Document pertinent information in the logbook/ Lotus Notes/Front Desk Checklist.
All other duties as required
**About Rosewood Miramar Beach**
Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense spa, a state-of-the-art fitness center, a beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.
**Competitive Benefits**
* Medical
* Dental
* Vision
* Life & Disability insurances, 401K
* Complimentary Room Nights
**Connect with us:**
* LinkedIn:
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Job Requirements **Qualifications**
**Experience:**
Minimum two years experience as a Front Desk Agent or in a supervisory role within a luxury or ultra-luxury hospitality setting.
**General Skills:**
Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guests service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain the confidentiality of guest information and pertinent hotel data.
**Technical Skills:**
Ability to input and access information in the property management system/computers
**Education:**
High school diploma. Associates or bachelors degree in business or a relevant field of work, or an equivalent combination of education and/or work-related experience a plus.
**Language:**
Required to speak, read and write English, and do basic mathematics. Fluency in other languages a plus.
**#RosewoodMiramarBeach #AmericanRiviera**