Job Details

** Customer Service Rep**

Location: Santa Fe Springs/California/USA Employment type: Employee **Customer Service Rep**

Our team in **Santa Fe Springs** currently has an opening for a **Customer Service Rep**

**YOUR ROLE & RESPONSIBILITIES**

Brenntag is the global market leader in chemical distribution. The German based international company manages complex supply chains for both chemical manufacturers and consumers by simplifying market access to thousands of products and services. It combines a global network with outstanding local execution. Therefore, Brenntag is the industry's most effective and preferred channel to the market for partners - really living its philosophy: "Connecting Chemistry".

Brenntag operates a global network with more than 670 locations in 77 countries. With its global workforce of more than 17.000 employees, the company generated sales of EUR 11.8 billion in 2020. We reward hard work, promote from within and training and career development. If this sounds like a company you are interested in joining, please review the job description below for our Customer Service Representative.

* Receive orders from customer via fax, phone, electronic portals like e-commerce and email.

* Accurately enter orders into the BUS system in accordance with prescribed and documented procedures.

* Cross check orders entered by other Customer Service Representatives at least one day prior to the order shipment.

* Maximize the size of each customer order by consolidating orders or suggesting additions to customer orders.

* Confirm pricing with customer on all orders.

* Coordinate release of credit holds for orders in required time frame.

* Obtain approval of items for orders in a required time frame.

* Entering and editing Job 7 processes.

* Communicate and follow up with customers and sales representatives on all issues relating to their order.

* Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.

* Maintain an organized workstation so any team member or supervisor may locate paperwork.

* Communicate and provide necessary support to sales staff to optimize sales and customer satisfaction.

* Update customer files with address changes, delivery instructions or other customer notes as needed. Include specific comments on customer products that will assist others in insuring that the correct product is selected (i.e., customer cross reference numbers or notes indicating that a customer uses a different name than that in our system).

* Develop and maintain effective working relationships with other department team members.

* Represent the Brenntag Pacific group in a professional manner.

* Observe, follow and enforce all Brenntag Pacifics Safety Procedures.

**YOUR PROFILE**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Ability to read, write and speak the English language. Knowledge of Spanish is helpful.

* Proficient level of skill in Microsoft Office. Working knowledge of BUS helpful.

* Ability to add, subtract, multiply and divide in all units of measure.

* Ability to read, comprehend and carry out detailed and simple instructions and write simple correspondence.

* Ability to prioritize work to meet time-sensitive deadlines.

* Possess excellent written/oral communication skills.

* Willingness to work overtime

* Ability to prioritize heavy work load to accomplish daily tasks

* Ability to mutli task is a must

* Have a extensive detail note taking capability to reference

**OUR OFFER**

* We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential

* Individual development, on-the-job training, and development programs designed to help our employees grow in their careers

* Competitive pay and incentives

* Various healthcare plan options as well as 401(k)

We look forward receiving your application.

MaryJo Herrera

Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.

Stage Picture:

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Customer Service Rep

Santa Fe Springs/California/USA

Employee