Interview, hire, orient, train, supervise and evaluate staff
Build a cohesive leadership team and foster a positive business environment
Foster team member engagement and a positive culture to allow for excellent service
Sales
Achieve pre-leasing and post opening sales targets
Responsible for supervision and organization of sales team
Manage community sales by developing sales plan, meeting planned goals, and
coordinating with marketing department on lead generation
Oversee activities and performance of sales team, tracking sales goals, setting individual targets and facilitate ongoing sales training
Operations
Serve as the primary strategic leader of the community, overseeing all aspects of the operation including resident and team satisfaction, human resources, financial performance, building maintenance and sales and revenue generation
Build plan and drive pre-open activities to set up new community
Ensure consistently high-quality service. Monitor and make changes as needed.
Lead / participate in daily operations
Understand the community s care regulations and support the resident care program. Involves close partnership with Care leaders. Ensure adherence to the Resident s Bill of Rights
Operate the community in accordance with company policies and federal, state and local regulations
Financial Management
Develop and implement successful strategies to manage all costs including labor and other expenses.
Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses
Collaboration
Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources
Partner closely with manager. Understand their priorities and exceed their expectations through proactive and on-going communication
Qualifications
Bachelor s degree in business, hospitality, healthcare administration, or related field. Relevant experience may substitute for degree requirements
A minimum of ten (10) years of experience in management in luxury hospitality, retail or similar a similar industry.
Track record of meeting financial and sales goals
Proven ability to lead and inspire large teams to deliver exceptional results
Experience managing a high-volume operation
Experience managing a P&L in a high growth environment
Excellent problem solving skills under conditions of uncertainty/ambiguity
Passion and energy for leading teams and creating exceptional customer experiences
Ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license
Must possess valid driver s license
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