Job Details

Work From Home Expert Bookkeeper

  2021-02-21     Intuit     Santa Barbara,CA  
Description:

Overview

Join Our Virtual Bookkeeping Network!
At Intuit, our mission is to power prosperity around the world. QuickBooks Live Expert Bookkeeper's support that mission to our QuickBooks Live customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. Your strength as a QuickBooks Live Bookkeeper will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from!
We are changing the way that people do their bookkeeping, and providing world-class support from experts across the United States. The way that we support our customers is changing, and we want you to be a part of it! Our Bookkeeper experts are agile; continually learning, working, and providing guidance in new and exciting ways.

What you'll bring

  • Experience: 5+ years domain experience (contingent upon domain). Experience using bookkeeping software.
  • Degree: 4 year degree preferred
  • Credentials/Certifications: QB Pro Certification Required Within 30 Days of Starting, CPA, CPB or QB ProAdvisor)
  • Skills: High degree of customer service, attention to detail, ability to manage multiple tasks. Strong written and verbal communication skills. Moderate computer/software skills.
  • Proficient with technology; solid knowledge of computer operations and software.
  • Must have (or be willing to obtain) a dedicated internet connection and landline phone
  • Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with minimal supervision
  • Critical thinking, problem solving, and determination
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus

For internal use: qbl

How you will lead

  • This is a virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers
  • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise.
  • Communicates directly with customers, answering specific domain questions (written & oral)
  • Performs domain expert services (bookkeeping/accounting)
  • Reviews information input by customers for accuracy
  • Researches regulations to support advice


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